Jynx

Child Safety Policy

Last updated: May 18, 2026

Effective date: May 18, 2026

Our Commitment to Child Safety

Jynx is a gaming social platform that connects gamers through algorithmic matchmaking, community chat, and game sessions. The safety of minors on our platform is our highest priority. We have zero tolerance for child sexual abuse material (CSAM), grooming, or any form of child exploitation.

Users are strictly prohibited from creating, uploading, sharing, searching for, or distributing CSAM on Jynx. Violations result in immediate permanent ban and may be reported to relevant authorities.

This page describes the measures we take to protect children and young people who use Jynx, and how we respond to threats to their safety.

Minimum Age

Users must be at least 16 years old to create a Jynx account. Users are required to declare their date of birth during account creation — accounts cannot be created without confirming this minimum age requirement.

This threshold complies with:

  • GDPR Article 8 (EU): Parental consent required for digital services below age 16 (as implemented by most EU member states)
  • COPPA (US): Surpasses the 13+ minimum required by US law

Parents or guardians who believe their child under 16 has created an account may contact us at [email protected] to request immediate account removal.

Content Moderation

Automated Systems

Jynx employs multiple layers of automated content moderation:

  • Profanity and banned word filter — A 500+ word list (based on LDNOOBW) with obfuscation detection (spaces, asterisks, unicode lookalikes, zero-width characters) filters user-generated content in real time.
  • Auto-escalation — Reports categorized as harassment or hate speech are automatically flagged as high priority. Content receiving 3+ reports from distinct users is auto-escalated for urgent review.
  • Profile picture auto-hide — Profile pictures receiving 3+ reports are automatically hidden from public view pending moderator review.

Human Moderation

  • Moderator review queue — All flagged content enters a review queue accessible by trained moderators.
  • Admin dashboard — Moderators and administrators can review reports, take enforcement actions (warning, mute, temporary ban, permanent ban), and track moderation statistics.
  • Incident escalation — Critical child safety incidents are escalated immediately to designated staff members.

Reporting

In-App Reporting

Every Jynx user can report inappropriate content directly from:

  • Chat messages — Any message in community chat, private chat, or game session chat
  • User profiles — Profile picture, bio, or display name
  • Community content — Community name or description

Reports can be filed under the following categories:

  • Child Safety — Content or behavior that endangers, exploits, or sexualizes minors — reports are treated as highest priority and reviewed immediately
  • Harassment — Targeted intimidation, bullying, or abuse
  • Hate Speech — Content attacking protected characteristics
  • Inappropriate Content — Sexual, violent, or otherwise unsuitable content
  • Spam — Repetitive, unsolicited, or promotional content
  • Other — Any content that violates our policies but doesn't fit above categories

Report Handling

  1. Child safety and hate speech reports are automatically escalated to high priority.
  2. Content with 3+ reports from distinct users is auto-escalated.

User Blocking

Users can block anyone at any time. When a user is blocked:

  • The blocked user is removed from the blocker's match queue
  • All chat requests between the two users are deleted
  • Existing private conversations and messages are deleted
  • The blocked user cannot send new messages or requests

Enforcement

Violations of our content policy result in graduated enforcement actions:

  • Tier 1: Warning — Permanent record
  • Tier 2: Temporary Mute — 6–24 hours
  • Tier 3: Temporary Ban — 3–14 days
  • Tier 4: Permanent Ban — Indefinite
  • Tier 5: Permanent Ban + Legal Referral — Indefinite + law enforcement

Child exploitation offenses (CP-01): Any involvement with CSAM or grooming results in immediate permanent ban. Jynx may report such incidents to NCMEC and/or relevant law enforcement authorities where required or appropriate under applicable law. There are no exceptions and no appeals for CSAM-related enforcement.

Jynx reserves the right to immediately terminate accounts involved in child exploitation or severe safety violations.

CSAM Reporting to Authorities

Jynx is committed to reporting child sexual abuse material to the appropriate authorities where required or appropriate under applicable law:

  • United States: Reports may be filed with the National Center for Missing and Exploited Children (NCMEC) CyberTipline at report.cybertip.org.
  • European Union: Reports are directed to national hotlines in compliance with Directive 2011/93/EU (e.g., Point de Contact in France, IWF in the UK).
  • International: NCMEC serves as the international clearinghouse, forwarding reports to relevant national authorities via INTERPOL channels.

CSAM Response Protocol

When CSAM is discovered on Jynx, we act swiftly to contain, escalate, preserve, and report:

  1. STOP — Content is not downloaded, screenshotted, or shared.
  2. CONTAIN — Content is hidden from public view and the user's account is suspended.
  3. ESCALATE — Designated staff members are notified immediately.
  4. PRESERVE — All relevant user data is placed under legal hold for evidence preservation.
  5. REPORT — A report is filed with the NCMEC CyberTipline as required by law.
  6. DOCUMENT — A complete incident record is created and securely stored.

Data Privacy for Minors

  • Jynx does not knowingly collect personal information from children under 13.
  • Profile data for users identified as minors is subject to enhanced protections.
  • All user data is processed in compliance with GDPR (EU), COPPA (US), and applicable local privacy laws.
  • Data retention follows strict schedules with automatic deletion. See our Privacy Policy for details.
  • Content involved in safety incidents is preserved under legal hold, separate from routine data retention.

What We Do Not Tolerate

The following content and behaviors are strictly prohibited on Jynx, with specific attention to the protection of minors:

  • Child Sexual Abuse Material (CSAM) — Any content depicting, describing, or promoting sexual abuse or exploitation of minors. Policy Code: CP-01 — Permanent Ban + Legal Referral
  • Grooming — Building trust with a minor with intent of sexual exploitation. Policy Code: CP-01 — Permanent Ban + Legal Referral
  • Sexual content — Explicit sexual content including descriptions, images, or links. Policy Code: CP-09 — Temporary Ban (3–14 days)
  • Hate speech — Content attacking protected characteristics (race, religion, sexual orientation, gender identity, etc.). Policy Code: CP-02 — Temporary Ban (3–14 days)
  • Harassment and bullying — Targeted intimidation, degradation, or distress of a specific person. Policy Code: CP-03 — Temporary Mute to Permanent Ban
  • Violence and threats — Content depicting, promoting, or threatening real-world violence. Policy Code: CP-10 — Temporary Ban to Legal Referral
  • Doxxing — Sharing private, personally identifiable information without consent. Policy Code: CP-05 — Temporary Ban (14 days) to Permanent Ban

For the complete content policy, see our Community Guidelines.

Child Safety Contact

For urgent child safety matters, contact us directly:

We are committed to responding promptly to all child safety reports.

Contact

Report a Safety Concern

  • In-app: Use the report button on any message, profile, or content
  • Email: [email protected]
  • NCMEC CyberTipline: report.cybertip.org (for reporting CSAM directly to authorities)
  • Emergency: If a child is in immediate danger, contact your local law enforcement or call 911 (US) / 112 (EU)

Law Enforcement

Law enforcement requests should be directed to [email protected]. All requests are processed in accordance with applicable law and require verification of identity and legal authority. See our Law Enforcement Guide for detailed procedures.

Parental Inquiries

Parents or guardians with questions or concerns about their child's safety on Jynx can contact us at [email protected].

Continuous Improvement

Jynx is committed to continuously improving child safety measures. The following improvements are planned for future releases:

  • Image hash scanning (PhotoDNA) — Automated detection of known CSAM images on upload
  • ML-based content classification — Machine learning models to detect inappropriate images
  • Enhanced age verification — Beyond self-declaration at account creation
  • Grooming detection — Behavioral pattern analysis in chat to identify potential grooming

Review Schedule

This policy is reviewed:

  • Every 6 months (scheduled review)
  • After any CSAM incident
  • When relevant legislation changes
  • When new platform features are launched that affect child safety

Last reviewed: May 18, 2026

Next scheduled review: November 18, 2026