Terms of Service - Jynx

1. Introduction & Acceptance

Welcome to Jynx, a social gaming platform that connects players, helps them form teams, and play together.

By accessing or using the Jynx application ("Service", "Platform", "App"), you agree to be bound by these Terms of Service ("Terms", "ToS"). If you do not agree to these Terms, you may not use the Service.

Separate and optional marketing consent. Accepting these Terms is not consent to receive marketing, re-engagement, or survey emails. Any such communications require a separate, optional, purpose-specific opt-in that you may give or decline without losing access to the Service, and that you may withdraw at any time without terminating your account. This separation is required by LGPD Art. 8 §4 (which voids generic or bundled authorizations) and by GDPR Art. 4(11) and Art. 7. The terms that govern our marketing and re-engagement email program, including uninstall and churn feedback surveys, are set out in §5.5 below and in the Privacy Policy §5.6.

IMPORTANT: These Terms constitute a legally binding agreement between you and Jynx Group.

2. Definitions

For the purposes of these Terms:

• "Service" / "Platform" / "App": The Jynx mobile application and all related services
• "User" / "You": Any person who accesses or uses the Service
• "Content": All text, images, data, information, or other materials posted, uploaded, or transmitted through the Service
• "Account": Your personal Jynx account created through registration
• "Community": A group created within Jynx for gaming and social interaction
• "Handle": Your unique identifier in the format @username#discriminator for private friend discovery
• "We" / "Us" / "Jynx": Jynx Group and its affiliates
• "Jynx+": Jynx's optional, auto-renewing premium subscription, purchased in-app via the App Store or Google Play, that unlocks the enhanced features described in Section 8
• "Founder Pack": An optional, one-time in-app purchase of a cosmetic bundle described in Section 8.2; it is not a subscription
• "JynXP" / "Shards": Jynx's earn-only in-app currency (no real-money purchase), used in the Shard Shop for cosmetic items
• "IAP": An in-app purchase processed by Apple (App Store) or Google (Google Play), which act as the merchant of record for the sale
• "Auto-renewal": The automatic renewal of a Jynx+ subscription at the end of each billing cycle until you cancel, as described in Section 8.4

3. Eligibility & Account Registration

3.1. Age Requirement

You must be at least 18 years old to create an account and use Jynx.

During registration, you will be required to provide your date of birth. If you are under 18 years old, you will not be able to create an account or access the Service.

Enforcement: Our age gate automatically blocks account creation for users under 18. If we discover that you have provided false information about your age, your account will be immediately terminated.

No marketing to minors. If we identify that an account holder is under 18, the account is immediately terminated and the user is excluded from all marketing, re-engagement, and survey communications under §5.5 (see also Privacy Policy §2; LGPD Art. 14; GDPR Art. 8).

3.2. Account Creation

To use Jynx, you must create an account by providing:

• A valid email address OR authentication via Google/Apple
• A unique username
• Your date of birth (for age verification)
• Profile information (country, timezone, languages, gaming preferences)

You will be assigned a unique Handle (e.g., @username#1234) that allows friends to find you privately without public search exposure.

3.3. Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We are not liable for any loss or damage arising from your failure to protect your account information.

3.4. Account Accuracy

You agree to:

• Provide accurate, current, and complete information during registration
• Update your information to keep it accurate and current
• Not impersonate any person or entity
• Not create multiple accounts for abusive purposes

4. User Conduct & Prohibited Activities

4.1. Acceptable Use

Jynx is a community-driven platform. You agree to use the Service in a respectful, lawful, and appropriate manner.

4.2. Prohibited Conduct

When using Jynx, you agree NOT to:

Harassment & Abuse:

• Harass, threaten, bully, stalk, or intimidate other users
• Engage in hate speech or discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
• Send unwanted sexual content or engage in sexual harassment
• Coordinate or encourage harassment of others
• Harass, threaten, bully, or intimidate other users through real-time voice in voice rooms — all of the prohibitions in this section extend fully to conduct and speech in Jynx voice rooms

Spam & Misuse:

• Send spam, unsolicited advertising, or promotional content
• Use the Service for commercial purposes without our prior written consent
• Create multiple accounts to evade bans or manipulate the platform
• Use automated systems (bots, scripts) to access or interact with the Service
• Attempt to manipulate matchmaking, ranking, or community systems

Impersonation & Fraud:

• Impersonate another person, user, or entity
• Misrepresent your identity, age, or affiliation
• Create fake accounts or misleading profiles
• Share or sell your account credentials

Illegal Activity:

• Use the Service for any illegal purpose or in violation of any laws
• Share, promote, or facilitate illegal activities
• Violate intellectual property rights of others
• Engage in fraud, scams, or phishing attempts

Platform Security:

• Attempt to gain unauthorized access to our systems, servers, or databases
• Distribute malware, viruses, or malicious code
• Reverse engineer, decompile, or disassemble any part of the Service
• Exploit bugs, glitches, or vulnerabilities for unfair advantage (must report to [email protected])

Privacy Violations:

• Share other users' private information without consent (doxxing)
• Screenshot or share private conversations without permission
• Collect or harvest user data without authorization

Content Violations:

• Post content that violates our Community Guidelines
• Share violent, graphic, or disturbing content
• Post content involving minors in any capacity
• Distribute copyrighted material without permission

Platform Manipulation:

• Artificially inflate engagement metrics or reputation
• Coordinate mass reporting to abuse our reporting system
• Interfere with the normal operation of the Service
• Bypass or circumvent any rate limits, restrictions, or safety features

Enforcement: Violation of these prohibitions may result in content removal, account suspension, permanent ban, and/or legal action. To report violations, contact [email protected]. For security vulnerabilities, contact [email protected]

Username & Profile Media Reset: Where your username, display name, handle, or profile media (avatar, photos) violates these Terms — including impersonation of a real person, brand, or institution, trademark misuse, or misleading identity — we reserve the right to rename your account to a generic identifier, reset or remove the offending media, and notify you of the change. This does not affect your right to appeal under Section 7.4.

4.3. Rate Limiting & Anti-Spam

To protect the platform and user experience, we enforce rate limits:

• Client-side: 10 messages per minute (sliding window)
• Server-side burst protection: 1 message per second
• Server-side daily limit: 500 messages per day (resets at midnight UTC)

Attempting to bypass these limits may result in account suspension.

4.4. Moderation & Reporting

Moderation Structure:

Jynx employs a centralized moderation team to ensure consistent enforcement of these Terms and Community Guidelines across the platform. Our moderation system includes:

• Jynx Moderation Team: Dedicated team responsible for reviewing all reported violations and taking appropriate action
• Automated Detection: Algorithm-based systems that automatically flag and remove spam, illegal content, and severe violations
• Community Owner Powers: Community owners have limited moderation capabilities within their communities, including the ability to kick members or apply temporary mutes (up to 24 hours). Severe violations must be escalated to the Jynx moderation team

Reporting Process:

You can report violations through:

• In-App Reporting: Use the "Report" button available on messages, profiles, and community content. Select the appropriate category (Harassment, Spam, Inappropriate Content, Fraud, or Other) and provide context
• Email: Contact [email protected] with detailed information, including screenshots and evidence when applicable

All reports are reviewed by our moderation team. Submitting false or malicious reports may result in action against your account.

Response Times:

We prioritize reports based on severity:

• Urgent (threats, illegal content, imminent harm): Review and action within 2 hours
• High Priority (harassment, hate speech, sexual content): Review and action within 24 hours
• Medium Priority (spam, platform manipulation, rule violations): Review and action within 72 hours
• Low Priority (community disputes, minor infractions): Review and action within 7 days

5. Content Ownership & License

5.1. Your Content

You retain ownership of all content you post, upload, or transmit through the Service ("User Content"), including:

• Messages in community chats and private conversations
• Profile information, biographies, and images
• Gaming statistics and preferences
• Ephemeral voice audio transmitted in voice rooms — processed in real time and not recorded, stored, or persisted (see Privacy Policy §3.6)

5.2. License to Jynx

By posting User Content, you grant Jynx a non-exclusive, worldwide, royalty-free, sublicensable license to:

Core Service Operations:

• Host, store, and display your User Content as necessary to provide the Service
• Share your User Content with other users according to your privacy settings (e.g., display in communities, show in match profiles)
• Create backup copies and ensure data redundancy for reliability
• Moderate and review content for compliance with these Terms and applicable laws

Service Improvement & Analytics:

• Use your User Content to improve and develop the Service (e.g., analytics, feature development)
• Train machine learning models for our auto-match system and recommendation algorithms
• Generate aggregated, anonymized statistics about platform usage and user behavior
• Conduct research to enhance user experience and platform safety

Security & Compliance:

• Detect and prevent spam, abuse, fraud, and violations of these Terms
• Respond to legal requests and enforce our rights
• Maintain moderation records for platform safety

Marketing & Promotional Use (Limited):

• Use aggregated, anonymized statistics in marketing materials (e.g., "10,000 matches made this month")
• Feature publicly shared User Content (community posts, public profiles) in promotional materials, with your explicit opt-in consent
• Request your permission to use testimonials, screenshots, or specific content for case studies or advertising

Important Limitations:

• Private messages and conversations will NEVER be used for marketing purposes
• We will always obtain your explicit written consent before using identifiable User Content (e.g., your profile, username, images) in marketing materials
• You can withdraw consent for marketing use at any time by contacting [email protected]
• Anonymized or aggregated data does not require additional consent

We will NOT sell your personal data to third parties. See our Privacy Policy for data handling details.

5.3. Third-Party Content

Jynx integrates with third-party services, including:

• Riot Games API: Champion names, images, statistics, and match data are property of Riot Games. Jynx operates under the Riot Games API Terms of Service.
• Firebase Services: Provided by Google under their Terms of Service.
• OAuth Providers: Google and Apple authentication services.

5.4. Content Removal

We reserve the right to remove any User Content that:

• Violates these Terms
• Violates applicable laws
• Infringes on third-party intellectual property rights
• Is reported and confirmed to violate our community guidelines

You will be notified of content removal when possible.

5.5. Marketing & Re-engagement Email Program

(Note: §5.2 "Marketing & Promotional Use" governs reuse of User Content in Jynx's marketing materials. This §5.5 governs Jynx sending marketing, re-engagement, and survey emails to you — it is a distinct subject and is not covered by §5.2.)

Subject to the Privacy Policy §5.6 Marketing Communications, Jynx may send you marketing, re-engagement, and uninstall/churn-survey emails as described in that section. The program operates on the following terms:

1. Legal basis by cohort.
   • EU/EEA users: we send marketing and re-engagement emails only with your prior explicit opt-in consent (ePrivacy Directive Art. 13(1) / CPCE Art. L. 34-5; GDPR Art. 6(1)(a)). Following the launch of paid subscriptions and Founder Packs, the Service is now a remunerated service within the meaning of ePrivacy Directive Art. 13(2) / CPCE Art. L. 34-5, so the soft-opt-in exception is in principle available for similar products and services to existing customers. As a conservative posture, we continue to rely on your prior explicit opt-in consent and will not switch to the soft-opt-in basis without a documented assessment recorded in our Records of Processing Activities and an updated notice to you.
   • Brazilian users: we send marketing and re-engagement emails on the basis of either (i) your consent (LGPD Art. 7 I and Art. 8) for any prospect, cold, or cross-sell/partner send, or (ii) our legitimate interest (LGPD Art. 7 IX and Art. 10), supported by a documented Legitimate Interests Assessment following the ANPD Legitimate Interest Guide (2 Feb 2024), for existing or recently-lapsed users receiving product updates, re-engagement, or a single short churn/uninstall survey about the Jynx app.
2. Uninstall / churn surveys. We prefer to ask uninstall/churn questions in-app at the moment of uninstall. Where an email survey is sent: it contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of uninstall or account deletion; and the email address is then deleted or anonymized in accordance with the Privacy Policy §6.
3. One-click unsubscribe. Every marketing email includes a working one-click unsubscribe mechanism (RFC 8058), honored in real time. You may also withdraw consent or object via Settings > Privacy > Communications Preferences or by emailing [email protected], without terminating your account and without cost (LGPD Art. 8 §5; GDPR Art. 7(3) and Art. 21(2)). We respect the Brazilian Consumer Defense Code (Law 8.078/90, in particular Art. 39 III) and do not send unsolicited or abusive messaging; persistent sending after an opt-out is prohibited.
4. Erasure and suppression. If you exercise the right to erasure (Privacy Policy §7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is removed from all marketing pipelines and added to a permanent hashed suppression list; you will not be re-contacted or surveyed, including by any imported or third-party list. Mere account deletion or uninstall (without an erasure request) does not by itself trigger permanent suppression — see Privacy Policy §6 for the retention and re-engagement windows that apply.
5. Children. We never knowingly send marketing to a minor; any account identified as belonging to a user under 18 is terminated and excluded from the program (Privacy Policy §2; LGPD Art. 14; GDPR Art. 8).
6. Email service provider. We use a third-party email service provider (processor) under a Data Processing Agreement, named in Privacy Policy §4.4 and §9 Third-Party Services (§9.5).

This clause is without prejudice to any mandatory consumer-protection rights you hold under the law of your country of residence, including the Brazilian Consumer Defense Code.

6. Communities & Gaming Features

6.1. Community Creation & Management

Users can create and join communities for gaming and social interaction.

Freemium Limitations:

Free Users:

• Create: 1 community maximum
• Join: Up to 5 communities maximum
• Community Member Limits: Communities are subject to a default member capacity, which may be adjusted by Jynx from time to time

Premium Users (Jynx+):

• Create: Unlimited communities
• Join: Unlimited communities

For the full list of current Jynx+ benefits, see Section 8.1. (The previous community-boost and boost-level mechanic is no longer offered.)

6.2. Auto-Match System

Jynx uses an intelligent auto-match system to connect players based on:

• Game preferences
• Skill levels (e.g., Riot Games rank)
• Play styles and availability
• Language and timezone

By using the auto-match feature, you consent to your gaming profile being shared with potential matches.

6.3. Riot Games Integration

When you link your Riot Games account, we retrieve:

• Summoner name and Riot ID
• Ranked statistics (League of Legends, Valorant, etc.)
• Champion mastery and match history

You can unlink your Riot account at any time from Settings.

7. Account Suspension & Termination

7.1. Suspension by Jynx

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in prohibited conduct (Section 4.2)
• Engage in fraudulent or illegal activities
• Repeatedly receive valid reports from other users

Moderation Actions:

Our moderation team may take the following actions:

1. Warning (Low Severity)

• Issued for minor infractions or first-time violations
• No account restrictions, but violation is documented
• Warnings remain on record for 30 days

2. Temporary Suspension (Medium to High Severity)

• 7-day suspension: Standard duration for significant violations (harassment, spam, platform manipulation)
• 14-day suspension: Repeated violations or more serious infractions
• 30-day suspension: Severe violations that don't warrant permanent removal
• During suspension, you lose all access to the Service

3. Permanent Ban (Critical Severity)

Issued for the most severe violations, including:

• Illegal activities (fraud, distribution of illegal content)
• Severe harassment, threats, or hate speech
• Repeated violations after multiple suspensions
• Creating multiple accounts to evade bans
• Exploitation of security vulnerabilities for malicious purposes

To protect the community from abuse, enforcement may also apply at the device level: a device associated with a banned account may be prevented from creating new accounts or signing in. If you believe this was applied in error, you may appeal through the process in this Section 7.

7.2. Effect of Termination

Upon account termination:

• You lose access to your account and all associated data
• Your user data is anonymized in accordance with GDPR
• Your Firebase Authentication account is deleted
• OAuth tokens (Google, Apple) are automatically revoked
• Your email address is purged from our marketing CRM and email service provider
• If your termination includes an erasure / right-to-be-forgotten request (Privacy Policy §7.3), your email address is added to a permanent hashed suppression list and will never be used for marketing, re-engagement, or surveys, including by any imported or third-party list
• Mere account deletion or uninstall (without an erasure request) does not permanently suppress re-engagement; the retention and re-engagement windows in Privacy Policy §6 apply, after which the address is deleted or anonymized

Refund Policy: If your account is terminated due to violations of these Terms, you are not entitled to a refund of the then-current Jynx+ subscription period, any unused prepaid Jynx+ months included in a Founder Pack, or virtual items (cosmetics). Founder Pack cosmetic items and the Founder badge are licensed, not owned (Section 8.3), and that license is revocable on termination for violations. Refund requests remain subject to the applicable store's refund policy (App Store / Google Play) and to Section 8.5.

The data-handling steps above are described under both the GDPR and the LGPD; Brazilian users' deletion rights are governed by LGPD Art. 18 (note that Art. 18(VI) deletion applies to data processed on the basis of consent, while data processed on legitimate interest is governed by purpose limitation under Art. 6 II and the right to request cessation under Art. 18 §2).

7.3. User-Initiated Deletion

You can delete your account at any time via Settings > Danger Zone > Delete My Account.

This action is irreversible. See our Privacy Policy for the deletion process.

7.4. Appeal Process

If you believe your account was suspended or terminated in error, you have the right to appeal the decision.

How to Appeal:

1. Submit Your Appeal: Contact us at [email protected] with your account information (username, email, handle), reason for the appeal, any supporting evidence, and your perspective on the incident
2. Review Timeline: We will review all appeals within 7 business days of submission
3. Investigation: Our moderation team will re-examine the original violation report and evidence, review your account history and context, and consider any new information you've provided
4. Decision: After review, we will either uphold the decision, reduce the penalty, or overturn the decision and reinstate your account
5. Notification: You will receive our final decision via email, including the outcome and explanation of our reasoning

Appeal Deadlines:

You must submit your appeal within:

• 24 hours for mutes or short suspensions (1-7 days)
• 7 days for suspensions (14-30 days)
• 30 days for permanent bans

8. Premium Services & Payments

Premium Features Status: Jynx is a free-to-use platform with optional premium enhancements. The Jynx+ subscription (Section 8.1) and Founder Packs (Section 8.2) are available for purchase in the app via the App Store and Google Play. Cosmetics may also be acquired with JynXP earned in-app (Section 8.3).

Merchant of Record: Subscriptions and Founder Packs are sold by Apple Distribution International Ltd (App Store) or Google Commerce Limited (Google Play) - or the equivalent Apple/Google contracting entity for your account - acting as merchant of record. Jynx Group is the provider of the digital service. Billing, refunds, and tax for these purchases are governed by the applicable App Store / Google Play terms, which are incorporated here by reference.

8.1. Freemium Model

Jynx operates on a freemium model where all core features are accessible for free, with optional premium enhancements.

Free Tier Limitations:

• Match Queue: 100 likes per day, 200 profile views (scrolls) per day, 3 rewinds per day
• Chat Requests: In the match queue, chat requests share your daily like budget (100/day). Outside the match queue (home/global chat, profile, community, relationship, and game-session contexts), chat requests are subject to a universal daily cap of 100/day with no premium bypass
• Communities: Create 1 community, join up to 5 communities
• Cosmetics: Earned via JynXP (see Section 8.3); no cosmetic item is locked behind a paid tier

Jynx+ Premium Benefits:

• Unlimited Matching: No daily limits on likes, profile views, or rewinds in the match queue
• Unlimited Communities: Create and join unlimited communities
• JynXP Allocation: A fixed monthly JynXP allocation credited to your account on each renewal of your subscription (the amount is shown in the app), for use in the Shard Shop (see Section 8.3)
• Priority Support: Faster response times for support inquiries
• Advanced Features: Early access to new features and enhanced matching algorithms

The exact set of Jynx+ features may evolve over time; the features available at any moment are those presented in the app. Certain features shown in the app as "coming soon" may not yet be available.

8.2. Founder Packs

Founder Packs are optional, one-time in-app purchases (IAP) that grant a bundle of cosmetic items and, depending on the tier, a bounded Jynx+ term. A Founder Pack is not a subscription and is not auto-renewing.

Founder Pack cosmetic items and the Founder badge are granted for the lifetime of the Service and remain available as long as your account is in good standing. Any Jynx+ term included in a Founder Pack is a fixed, bounded term (not lifetime) and does not auto-renew.

Four Founder Pack tiers are available for purchase, in ascending order: the entry tier (cosmetic items and Founder badge, with no Jynx+ term), and three higher tiers that additionally include a bounded Jynx+ term of 1, 6, and 12 months respectively. The exact contents and price of each tier are displayed in the app at the time of purchase. Certain tiers shown in the app may be marked as "coming soon" and are not purchasable until made available.

Important: You do not own Founder Pack items; you are granted a limited, revocable license to display them on your Jynx profile, subject to Section 8.3 and Section 7.2. We will not revoke a Founder Pack license except for fraud, material breach of these Terms, or discontinuation of the Service, in which case we will provide notice as described in Section 11 and, where required by law, a pro-rata refund of any unused prepaid Jynx+ term under Section 8.5.

8.3. Cosmetics & Virtual Items

Jynx offers optional cosmetic items to personalize your profile, including badges, avatar borders, and hero borders. Cosmetics may be acquired (a) by redeeming JynXP earned in-app through quests, streaks, referrals, and the Jynx+ allocation, or (b) through a Founder Pack (Section 8.2). JynXP is an earn-only in-app currency: it cannot be purchased with real money, and there is currently no real-money purchase of JynXP packs.

The Shard Shop, where JynXP is redeemed for cosmetics, is being rolled out progressively and may not yet be available to all users; the ability to spend JynXP is shown in the app. Earning JynXP is available to all users.

Important: Cosmetics are purely decorative digital items with no real-world value and no effect on matchmaking, ranking, or gameplay. You do not own cosmetics; you are granted a limited, revocable license to display them on your Jynx profile. The license is personal and non-transferable and may be revoked for fraud, material breach of these Terms, or discontinuation of the Service, with notice as described in Section 11.

8.4. Subscription Terms (Jynx+)

Jynx+ is an automatically renewing paid subscription.

• Billing: Jynx+ is billed through and processed by the App Store or Google Play. The subscription auto-renews at the end of each billing cycle (currently monthly) until you cancel.
• Price: The price of Jynx+ in your currency and region is displayed in the app and confirmed by the App Store / Google Play before you are charged. The price applicable to your purchase is the price displayed at the moment you confirm. Prices are inclusive of applicable VAT/sales tax; the rate depends on your country and is shown by the store at checkout.
• Cancellation: You can cancel your Jynx+ subscription at any time from your App Store or Google Play subscription settings. To avoid being charged for the next period, you must cancel at least 24 hours before the end of the current billing period. Cancelling stops the auto-renewal; you retain Jynx+ access until the end of the period you have already paid for. The cancellation mechanism is governed by the App Store / Google Play terms, which provide a cancellation process at least as straightforward as subscribing.
• Changes: We may change the Jynx+ price or features on renewal as described in Section 11.
• No Cash Value: Jynx+, JynXP, and cosmetic items have no cash value and are non-transferable.

8.5. Refunds & Cancellations

EU Consumer Rights (Right of Withdrawal):

If you are a consumer in the European Union, you would normally have a 14-day right of withdrawal for distance contracts under the Consumer Rights Directive. However, for digital content whose supply has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal - which includes Jynx+ entitlements, cosmetic items, and Founder Packs, whose supply begins immediately on purchase - that right of withdrawal is lost in accordance with Article 16(l) of the Consumer Rights Directive and Article L221-28 of the French Code de la consommation. Nothing in these Terms deprives you of any mandatory consumer rights that cannot be waived under the law of your EU member state.

Refund Policy:

• Technical Errors: If you experience technical issues preventing you from accessing a purchased feature, contact [email protected] within 14 days and we will work with you, including via a refund through the applicable store where possible.
• Accidental Purchases: Refund requests for accidental purchases may be submitted to the applicable store (App Store / Google Play) or to [email protected]; such refunds are granted at the store's or our discretion, typically within 48 hours of purchase where applicable.
• Unauthorized Transactions: Report unauthorized transactions immediately to [email protected] and to your payment provider (Apple / Google).
• Store-Managed: Because the App Store and Google Play are the merchant of record for these purchases, refund eligibility and processing are ultimately governed by the applicable store's refund policy.
• No Refunds for: Account termination due to Terms violations (see Section 7.2), or change of mind after the right of withdrawal has been lost as described above.

Brazilian Consumers:

If you are a consumer in Brazil, you retain the 7-day retraction right for distance contracts under Article 49 of the Brazilian Consumer Defense Code (CDC), except where the digital content has already begun to be supplied with your express consent, in which case the withdrawal provisions above apply. Nothing in these Terms deprives you of the mandatory consumer protections of the CDC.

9. Third-Party Services

Jynx integrates with the following third-party services, each governed by their own terms:

9.1. Firebase Services (Google)

We use Firebase for:

• Authentication
• Cloud Firestore (database)
• Cloud Storage (images)
• Cloud Functions (backend logic)
• Cloud Messaging (push notifications)
• App Check (security)
• Performance Monitoring
• Crashlytics (crash reporting)

9.2. Sentry (Error Monitoring)

We use Sentry for error tracking and performance monitoring. Data is anonymized before being sent to Sentry.

9.3. Riot Games API

We use the Riot Games API to retrieve gaming statistics (League of Legends, Valorant, etc.).

9.4. OAuth Providers

We offer authentication via:

• Google Sign-In
• Apple Sign-In

You are responsible for complying with the terms of these third-party services.

9.5. Email Service Provider

We use a third-party email service provider to deliver marketing, re-engagement, and uninstall/churn-survey communications as described in §5.5 and in the Privacy Policy §5.6 and §4.4. The provider acts as our processor under a Data Processing Agreement and processes your data only on our documented instructions. The provider's identity, location, sub-processors, and the applicable international-transfer mechanism are described in Privacy Policy §4.4 and §9.

You remain responsible for complying with the terms of any third-party service where you hold your own account; the email service provider is Jynx's vendor, not yours.

9.6. LiveKit (Real-Time Voice)

Jynx uses LiveKit Cloud to provide real-time voice rooms. LiveKit acts as our processor for voice-room audio under a signed Data Processing Agreement and processes data only on Jynx's documented instructions. As described in Privacy Policy §4.5 and §3.6, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit.

The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users (see Privacy Policy §9).

10. Disclaimers & Limitation of Liability

10.1. Service Provided "AS IS"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: Warranties of merchantability, fitness for a particular purpose, or non-infringement; Guarantees of uninterrupted, secure, or error-free service; Accuracy or reliability of auto-match results.

10.2. No Warranty on Third-Party Services

We are not responsible for:

• Downtime or issues with Firebase, Riot Games API, or other third-party services
• Accuracy of Riot Games statistics (e.g., rank, match history)
• Loss of data due to third-party service failures

10.3. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JYNX SHALL NOT BE LIABLE FOR: Indirect, incidental, special, consequential, or punitive damages; Loss of profits, data, or goodwill; Service interruptions or unavailability; User-generated content or conduct of other users.

Maximum Liability: To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to the Service shall not exceed the amount you paid to Jynx Group (directly or via the App Store / Google Play as merchant of record) for the Service in the 12 months preceding the claim, or €100, whichever is greater. For free use of the Service where you have paid nothing in the relevant period, liability is capped at €100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law (including, for consumers, the French Civil Code and the EU Digital Services Act, and, for Brazilian consumers, the CDC).

11. Modifications to Terms

11.1. Right to Modify

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this document
• Provide 30 days advance notice for all changes
• Notify you via in-app notification
• Notify you via email at the address associated with your account

11.2. Acceptance of Changes

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and delete your account before the changes take effect.

11.3. Material Changes

For material changes that significantly affect your rights or obligations (e.g., changes to payment terms, liability limitations, data processing, dispute resolution), we will:

• Provide 60 days advance notice (double the standard notice period)
• Require explicit acknowledgment of the changes before you can continue using the Service
• Offer you the opportunity to export your data if you choose to discontinue using the Service

12. Governing Law & Dispute Resolution

12.1. Governing Law

These Terms are governed by and construed in accordance with the laws of France and applicable European Union regulations, without regard to conflict of law principles.

Applicable Regulations: French Civil Code (Code civil), French Consumer Code (Code de la consommation), General Data Protection Regulation (GDPR), EU Digital Services Act (DSA), EU Consumer Rights Directive, and — for data subjects located in Brazil — the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, Law 13.709/2018, "LGPD") and the Brazilian Consumer Defense Code (Código de Defesa do Consumidor, Law 8.078/90, "CDC").

12.2. Jurisdiction

Any disputes arising from these Terms or the Service may be brought before the competent courts of Nantes, France. This is without prejudice to any mandatory right you may have under the law of your country of residence to bring proceedings in that country - in particular, for consumers in the EU, the rights derived from Articles 17 to 19 of the Brussels I bis Regulation and from the applicable consumer-protection law of your member state, and, for Brazilian consumers, the provisions of the CDC.

12.3. Dispute Resolution & Arbitration

No Mandatory Arbitration: Jynx does not require mandatory arbitration. You retain the right to bring disputes before the courts of Nantes, France.

Alternative Dispute Resolution (Optional):

Before initiating legal proceedings, we encourage you to:

1. Contact Us Directly: Attempt to resolve the issue by contacting [email protected] or [email protected]
2. Informal Negotiation: We will work with you in good faith to reach an amicable resolution within 30 days
3. Mediation (Optional): If informal resolution fails, you may propose mediation through a neutral third-party mediator

Consumer ADR (EU/France): In accordance with Articles L. 612-1 and L. 616-6 of the French Code de la consommation, Jynx Group designates a consumer mediation entity (médiateur de la consommation) for the amicable resolution of consumer disputes. The mediator's name, contact details, and scope are published at [TODO: jynx.app/legal/mediation] and may be requested from [email protected]. Before filing with the mediator, you must first submit your complaint to us. EU consumers may also submit disputes to the European Union Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

12.4. EU Consumer Rights

If you are a consumer in the European Union, you retain all mandatory consumer rights under EU law, including:

• 14-day right of withdrawal for distance contracts, subject to the statutory loss of that right for digital content once supply has begun with your consent (see Section 8.5)
• Right to remedies for defective products or services
• Protection against unfair contract terms
• Right to file complaints with your local consumer protection authority
• Access to the EU ODR platform

12.5. GDPR Compliance

Our data practices comply with the General Data Protection Regulation (GDPR). See our Privacy Policy for details on data collection, processing, retention, your rights, and how to contact our Data Protection Officer.

12.6. LGPD Compliance (Brazilian Users)

For data subjects located in Brazil, our data practices also comply with the LGPD (Lei Geral de Proteção de Dados, Law 13.709/2018), which applies under Art. 3 thereof regardless of Jynx's French establishment. Brazilian users have the rights set out in the Privacy Policy §7.7 and may lodge complaints with the ANPD (Autoridade Nacional de Proteção de Dados). Nothing in these Terms deprives a Brazilian user of the mandatory consumer protections afforded by the CDC, including the prohibitions on unsolicited or abusive commercial messaging in CDC Art. 39 III. For the avoidance of doubt, the exclusive-jurisdiction clause in §12.2 (courts of Nantes, France) remains in effect for disputes arising out of or in connection with these Terms, without prejudice to any mandatory consumer-protection rights that cannot be waived under the consumer's local law.

13. Contact & Legal Information

13.1. Contact Us

For questions about these Terms of Service:

• General Inquiries: [email protected]
• Customer Support: [email protected]
• Security Issues: [email protected]

13.2. Legal Entity

Company Name: Jynx Group

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jynx regarding the Service.

14.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14.5. Language

These Terms are provided in English. In accordance with the French law known as the Loi Toubon (Law No. 94-665 of 4 August 1994) and Article L. 112-1 of the French Code de la consommation, a French-language version of these Terms is made available to consumers; in the event of any conflict between the English version and the French version, the French version shall prevail for consumers resident in France. For consumers outside France, the English version is the reference version, except where the law of your country of residence requires otherwise.

By using Jynx, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.