Terms of Service

1. परिचय और स्वीकृति

Jynx में आपका स्वागत है, एक सोशल गेमिंग प्लेटफॉर्म जो खिलाड़ियों को जोड़ता है, टीम बनाने और एक साथ खेलने में मदद करता है।

Jynx एप्लिकेशन ("Service", "Platform", "App") तक पहुंच या उपयोग करके, आप इन सेवा की शर्तों ("Terms", "ToS") से बाध्य होने के लिए सहमत होते हैं। यदि आप इन Terms से सहमत नहीं हैं, तो आप Service का उपयोग नहीं कर सकते।

Separate and optional marketing consent. Accepting these Terms is not consent to receive marketing, re-engagement, or survey emails. Any such communications require a separate, optional, purpose-specific opt-in that you may give or decline without losing access to the Service, and that you may withdraw at any time without terminating your account. This separation is required by LGPD Art. 8 §4 (which voids generic or bundled authorizations) and by GDPR Art. 4(11) and Art. 7. The terms that govern our marketing and re-engagement email program, including uninstall and churn feedback surveys, are set out in §5.5 below and in the Privacy Policy §5.6.

महत्वपूर्ण: ये Terms आपके और Jynx Group के बीच एक कानूनी रूप से बाध्यकारी समझौता बनाती हैं।

2. परिभाषाएं

इन Terms के उद्देश्यों के लिए:

• "Service" / "Platform" / "App": Jynx mobile एप्लिकेशन और सभी संबंधित services
• "User" / "You": कोई भी व्यक्ति जो Service तक पहुंचता है या उपयोग करता है
• "Content": Service के माध्यम से post, upload, या transmit किए गए सभी text, images, data, information, या other materials
• "Account": registration के माध्यम से बनाया गया आपका personal Jynx account
• "Community": गेमिंग और सामाजिक interaction के लिए Jynx के भीतर बनाया गया एक group
• "Handle": private friend discovery के लिए @username#discriminator format में आपकी unique identifier
• "We" / "Us" / "Jynx": Jynx Group और इसकी affiliates
• "Jynx+": Jynx's optional, auto-renewing premium subscription, purchased in-app via the App Store or Google Play, that unlocks the enhanced features described in Section 8
• "Founder Pack": An optional, one-time in-app purchase of a cosmetic bundle described in Section 8.2; it is not a subscription
• "JynXP" / "Shards": Jynx's earn-only in-app currency (no real-money purchase), used in the Shard Shop for cosmetic items
• "IAP": An in-app purchase processed by Apple (App Store) or Google (Google Play), which act as the merchant of record for the sale
• "Auto-renewal": The automatic renewal of a Jynx+ subscription at the end of each billing cycle until you cancel, as described in Section 8.4

3. पात्रता और Account Registration

3.1. आयु आवश्यकता

Jynx पर account बनाने और उपयोग करने के लिए आपकी आयु कम से कम 18 वर्ष होनी चाहिए।

Registration के दौरान, आपको अपनी जन्म तिथि प्रदान करनी होगी। यदि आपकी आयु 18 वर्ष से कम है, तो आप account नहीं बना पाएंगे या Service तक पहुंच नहीं पाएंगे।

प्रवर्तन: हमारी age gate स्वचालित रूप से 18 वर्ष से कम आयु के users के लिए account creation को block करती है। यदि हमें पता चलता है कि आपने अपनी आयु के बारे में गलत जानकारी प्रदान की है, तो आपका account तुरंत समाप्त कर दिया जाएगा।

No marketing to minors. If we identify that an account holder is under 18, the account is immediately terminated and the user is excluded from all marketing, re-engagement, and survey communications under §5.5 (see also Privacy Policy §2; LGPD Art. 14; GDPR Art. 8).

3.2. Account Creation

Jynx का उपयोग करने के लिए, आपको एक account बनाना होगा:

• एक valid email address या Google/Apple के माध्यम से authentication
• एक unique username
• आपकी जन्म तिथि (आयु सत्यापन के लिए)
• Profile information (देश, timezone, भाषाएं, gaming preferences)

आपको एक unique Handle (जैसे @username#1234) assign किया जाएगा जो friends को public search exposure के बिना privately आपको खोजने की अनुमति देता है।

3.3. Account Security

आप जिम्मेदार हैं:

• अपने account credentials की गोपनीयता बनाए रखने के लिए
• अपने account के तहत होने वाली सभी activities के लिए
• किसी unauthorized use की तुरंत हमें सूचना देने के लिए

हम आपके account information की सुरक्षा में आपकी विफलता से उत्पन्न किसी भी loss या damage के लिए liable नहीं हैं।

3.4. Account Accuracy

आप सहमत हैं:

• Registration के दौरान accurate, current, और complete information प्रदान करने के लिए
• अपनी information को accurate और current रखने के लिए update करने के लिए
• किसी व्यक्ति या entity का impersonate नहीं करने के लिए
• abusive purposes के लिए multiple accounts नहीं बनाने के लिए

4. User Conduct और Prohibited Activities

4.1. Acceptable Use

Jynx एक community-driven platform है। आप Service का उपयोग respectful, lawful, और appropriate तरीके से करने के लिए सहमत हैं।

4.2. Prohibited Conduct

Jynx का उपयोग करते समय, आप सहमत हैं कि आप नहीं करेंगे:

Harassment और Abuse:

• अन्य users को harass, threaten, bully, stalk, या intimidate करना
• Hate speech या race, ethnicity, national origin, religion, gender, sexual orientation, disability, या किसी अन्य protected characteristic के आधार पर discrimination में engage होना
• Unwanted sexual content भेजना या sexual harassment में engage होना
• दूसरों के harassment को coordinate या encourage करना
• Harass, threaten, bully, or intimidate other users through real-time voice in voice rooms — all of the prohibitions in this section extend fully to conduct and speech in Jynx voice rooms

Spam और Misuse:

• Spam, unsolicited advertising, या promotional content भेजना
• हमारी पूर्व written consent के बिना commercial purposes के लिए Service का उपयोग करना
• Bans को evade करने या platform को manipulate करने के लिए multiple accounts बनाना
• Service को access या interact करने के लिए automated systems (bots, scripts) का उपयोग करना
• Matchmaking, ranking, या community systems को manipulate करने का प्रयास करना

Impersonation और Fraud:

• किसी अन्य person, user, या entity का impersonate करना
• अपनी identity, age, या affiliation को misrepresent करना
• Fake accounts या misleading profiles बनाना
• अपने account credentials को share या sell करना

Illegal Activity:

• किसी illegal purpose के लिए या किसी laws के उल्लंघन में Service का उपयोग करना
• Illegal activities को share, promote, या facilitate करना
• दूसरों के intellectual property rights का उल्लंघन करना
• Fraud, scams, या phishing attempts में engage होना

Platform Security:

• हमारे systems, servers, या databases तक unauthorized access प्राप्त करने का प्रयास करना
• Malware, viruses, या malicious code वितरित करना
• Service के किसी भाग को reverse engineer, decompile, या disassemble करना
• Unfair advantage के लिए bugs, glitches, या vulnerabilities का exploit करना ([email protected] को report करना आवश्यक है)

Privacy Violations:

• Consent के बिना अन्य users की private information share करना (doxxing)
• Permission के बिना private conversations को screenshot या share करना
• Authorization के बिना user data collect या harvest करना

Content Violations:

• हमारी Community Guidelines का उल्लंघन करने वाली content post करना
• Violent, graphic, या disturbing content share करना
• किसी भी capacity में minors को involve करने वाली content post करना
• Permission के बिना copyrighted material distribute करना

Platform Manipulation:

• Engagement metrics या reputation को artificially inflate करना
• हमारी reporting system को abuse करने के लिए mass reporting को coordinate करना
• Service के normal operation में interfere करना
• किसी rate limits, restrictions, या safety features को bypass या circumvent करना

प्रवर्तन: इन prohibitions का उल्लंघन करने पर content removal, account suspension, permanent ban, और/या legal action हो सकता है। उल्लंघनों की report करने के लिए, [email protected] से संपर्क करें। Security vulnerabilities के लिए, [email protected] से संपर्क करें

उपयोगकर्ता नाम और प्रोफ़ाइल मीडिया रीसेट: जब आपका उपयोगकर्ता नाम, प्रदर्शन नाम, हैंडल या प्रोफ़ाइल मीडिया (अवतार, फ़ोटो) इन शर्तों का उल्लंघन करता है — जिसमें किसी वास्तविक व्यक्ति, ब्रांड या संस्था का प्रतिरूपण, ट्रेडमार्क का दुरुपयोग, या भ्रामक पहचान शामिल है — हम आपके खाते का नाम एक सामान्य पहचानकर्ता में बदलने, आपत्तिजनक मीडिया को रीसेट या हटाने और आपको परिवर्तन की सूचना देने का अधिकार सुरक्षित रखते हैं। यह अनुभाग 7.4 के तहत आपके अपील के अधिकार को प्रभावित नहीं करता है।

4.3. Rate Limiting और Anti-Spam

Platform और user experience की सुरक्षा के लिए, हम rate limits लागू करते हैं:

• Client-side: प्रति मिनट 10 messages (sliding window)
• Server-side burst protection: प्रति सेकंड 1 message
• Server-side daily limit: प्रति दिन 500 messages (midnight UTC पर reset होता है)

इन limits को bypass करने का प्रयास करने पर account suspension हो सकता है।

4.4. Moderation और Reporting

Moderation Structure:

Jynx एक centralized moderation team को employ करता है ताकि इन Terms और Community Guidelines को platform पर consistent enforcement सुनिश्चित किया जा सके। हमारी moderation system में शामिल हैं:

• Jynx Moderation Team: सभी reported violations की समीक्षा करने और उचित कार्रवाई करने के लिए जिम्मेदार dedicated team
• Automated Detection: Algorithm-based systems जो स्वचालित रूप से spam, illegal content, और severe violations को flag और remove करती हैं
• Community Owner Powers: Community owners के पास अपनी communities के भीतर सीमित moderation capabilities हैं, जिसमें members को kick करने या temporary mutes (24 घंटे तक) apply करने की क्षमता शामिल है। Severe violations को Jynx moderation team को escalate किया जाना चाहिए

Reporting Process:

आप violations को report कर सकते हैं:

• In-App Reporting: Messages, profiles, और community content पर उपलब्ध "Report" button का उपयोग करें। उचित category चुनें (Harassment, Spam, Inappropriate Content, Fraud, या Other) और context प्रदान करें
• Email: Detailed information के साथ [email protected] से संपर्क करें, जिसमें applicable होने पर screenshots और evidence शामिल हों

सभी reports की हमारी moderation team द्वारा समीक्षा की जाती है। False या malicious reports submit करने पर आपके account के खिलाफ action हो सकता है।

Response Times:

हम severity के आधार पर reports को prioritize करते हैं:

• Urgent (threats, illegal content, imminent harm): 2 घंटों के भीतर review और action
• High Priority (harassment, hate speech, sexual content): 24 घंटों के भीतर review और action
• Medium Priority (spam, platform manipulation, rule violations): 72 घंटों के भीतर review और action
• Low Priority (community disputes, minor infractions): 7 दिनों के भीतर review और action

5. Content Ownership और License

5.1. आपकी Content

आप Service के माध्यम से post, upload, या transmit किए गए सभी content ("User Content") के owner हैं, जिसमें शामिल हैं:

• Community chats और private conversations में messages
• Profile information, biographies, और images
• Gaming statistics और preferences
• Ephemeral voice audio transmitted in voice rooms — processed in real time and not recorded, stored, or persisted (see Privacy Policy §3.6)

5.2. Jynx को License

User Content post करके, आप Jynx को एक non-exclusive, worldwide, royalty-free, sublicensable license grant करते हैं:

Core Service Operations:

• Service प्रदान करने के लिए आवश्यक आपकी User Content को host, store, और display करना
• आपकी privacy settings के अनुसार अन्य users के साथ आपकी User Content share करना (जैसे communities में display करना, match profiles में दिखाना)
• Reliability के लिए backup copies बनाना और data redundancy सुनिश्चित करना
• इन Terms और applicable laws के अनुपालन के लिए content को moderate और review करना

Service Improvement और Analytics:

• Service को improve और develop करने के लिए आपकी User Content का उपयोग करना (जैसे analytics, feature development)
• हमारे auto-match system और recommendation algorithms के लिए machine learning models को train करना
• Platform usage और user behavior के बारे में aggregated, anonymized statistics generate करना
• User experience और platform safety को enhance करने के लिए research conduct करना

Security और Compliance:

• Spam, abuse, fraud, और इन Terms के violations को detect और prevent करना
• Legal requests का जवाब देना और हमारे rights को enforce करना
• Platform safety के लिए moderation records बनाए रखना

Marketing और Promotional Use (Limited):

• Marketing materials में aggregated, anonymized statistics का उपयोग करना (जैसे "इस महीने 10,000 matches बनाए गए")
• आपकी explicit opt-in consent के साथ promotional materials में publicly shared User Content (community posts, public profiles) को feature करना
• Case studies या advertising के लिए testimonials, screenshots, या specific content का उपयोग करने के लिए आपकी permission request करना

महत्वपूर्ण सीमाएं:

• Private messages और conversations को कभी भी marketing purposes के लिए उपयोग नहीं किया जाएगा
• हम marketing materials में identifiable User Content (जैसे आपकी profile, username, images) का उपयोग करने से पहले हमेशा आपकी explicit written consent प्राप्त करेंगे
• आप [email protected] से संपर्क करके marketing use के लिए consent को किसी भी समय withdraw कर सकते हैं
• Anonymized या aggregated data को additional consent की आवश्यकता नहीं है

हम आपके personal data को third parties को नहीं बेचेंगे। Data handling विवरण के लिए हमारी Privacy Policy देखें।

5.3. Third-Party Content

Jynx third-party services के साथ integrate होता है, जिसमें शामिल हैं:

• Riot Games API: Champion names, images, statistics, और match data Riot Games की property हैं। Jynx Riot Games API Terms of Service के तहत operate करता है।
• Firebase Services: Google द्वारा उनकी Terms of Service के तहत provided।
• OAuth Providers: Google और Apple authentication services।

5.4. Content Removal

हम किसी भी User Content को remove करने का अधिकार सुरक्षित रखते हैं जो:

• इन Terms का उल्लंघन करती है
• Applicable laws का उल्लंघन करती है
• Third-party intellectual property rights का उल्लंघन करती है
• Report की गई है और हमारी community guidelines का उल्लंघन करने की पुष्टि हुई है

जब संभव हो तो आपको content removal की सूचना दी जाएगी।

5.5. Marketing & Re-engagement Email Program

(Note: §5.2 "Marketing & Promotional Use" governs reuse of User Content in Jynx's marketing materials. This §5.5 governs Jynx sending marketing, re-engagement, and survey emails to you — it is a distinct subject and is not covered by §5.2.)

Subject to the Privacy Policy §5.6 Marketing Communications, Jynx may send you marketing, re-engagement, and uninstall/churn-survey emails as described in that section. The program operates on the following terms:

1. Legal basis by cohort.
   • EU/EEA users: we send marketing and re-engagement emails only with your prior explicit opt-in consent (ePrivacy Directive Art. 13(1) / CPCE Art. L. 34-5; GDPR Art. 6(1)(a)). Following the launch of paid subscriptions and Founder Packs, the Service is now a remunerated service within the meaning of ePrivacy Directive Art. 13(2) / CPCE Art. L. 34-5, so the soft-opt-in exception is in principle available for similar products and services to existing customers. As a conservative posture, we continue to rely on your prior explicit opt-in consent and will not switch to the soft-opt-in basis without a documented assessment recorded in our Records of Processing Activities and an updated notice to you.
   • Brazilian users: we send marketing and re-engagement emails on the basis of either (i) your consent (LGPD Art. 7 I and Art. 8) for any prospect, cold, or cross-sell/partner send, or (ii) our legitimate interest (LGPD Art. 7 IX and Art. 10), supported by a documented Legitimate Interests Assessment following the ANPD Legitimate Interest Guide (2 Feb 2024), for existing or recently-lapsed users receiving product updates, re-engagement, or a single short churn/uninstall survey about the Jynx app.
2. Uninstall / churn surveys. We prefer to ask uninstall/churn questions in-app at the moment of uninstall. Where an email survey is sent: it contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of uninstall or account deletion; and the email address is then deleted or anonymized in accordance with the Privacy Policy §6.
3. One-click unsubscribe. Every marketing email includes a working one-click unsubscribe mechanism (RFC 8058), honored in real time. You may also withdraw consent or object via Settings > Privacy > Communications Preferences or by emailing [email protected], without terminating your account and without cost (LGPD Art. 8 §5; GDPR Art. 7(3) and Art. 21(2)). We respect the Brazilian Consumer Defense Code (Law 8.078/90, in particular Art. 39 III) and do not send unsolicited or abusive messaging; persistent sending after an opt-out is prohibited.
4. Erasure and suppression. If you exercise the right to erasure (Privacy Policy §7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is removed from all marketing pipelines and added to a permanent hashed suppression list; you will not be re-contacted or surveyed, including by any imported or third-party list. Mere account deletion or uninstall (without an erasure request) does not by itself trigger permanent suppression — see Privacy Policy §6 for the retention and re-engagement windows that apply.
5. Children. We never knowingly send marketing to a minor; any account identified as belonging to a user under 18 is terminated and excluded from the program (Privacy Policy §2; LGPD Art. 14; GDPR Art. 8).
6. Email service provider. We use a third-party email service provider (processor) under a Data Processing Agreement, named in Privacy Policy §4.4 and §9 Third-Party Services (§9.5).

This clause is without prejudice to any mandatory consumer-protection rights you hold under the law of your country of residence, including the Brazilian Consumer Defense Code.

6. Communities और Gaming Features

6.1. Community Creation & Management

Users can create and join communities for gaming and social interaction.

Freemium Limitations:

Free Users:

• Create: 1 community maximum
• Join: Up to 5 communities maximum
• Community Member Limits: Communities are subject to a default member capacity, which may be adjusted by Jynx from time to time

Premium Users (Jynx+):

• Create: Unlimited communities
• Join: Unlimited communities

For the full list of current Jynx+ benefits, see Section 8.1. (The previous community-boost and boost-level mechanic is no longer offered.)

6.2. Auto-Match System

Jynx एक intelligent auto-match system का उपयोग करता है जो players को connect करता है:

• Game preferences
• Skill levels (जैसे Riot Games rank)
• Play styles और availability
• Language और timezone

Auto-match feature का उपयोग करके, आप अपनी gaming profile को potential matches के साथ share करने के लिए सहमति देते हैं।

6.3. Riot Games Integration

जब आप अपना Riot Games account link करते हैं, तो हम retrieve करते हैं:

• Summoner name और Riot ID
• Ranked statistics (League of Legends, Valorant, आदि)
• Champion mastery और match history

आप किसी भी समय Settings से अपना Riot account unlink कर सकते हैं।

7. Account Suspension और Termination

7.1. Jynx द्वारा Suspension

हम आपके account को suspend या terminate करने का अधिकार सुरक्षित रखते हैं यदि आप:

• इन Terms of Service का उल्लंघन करते हैं
• Prohibited conduct में engage होते हैं (Section 4.2)
• Fraudulent या illegal activities में engage होते हैं
• अन्य users से बार-बार valid reports प्राप्त करते हैं

Moderation Actions:

हमारी moderation team निम्नलिखित actions ले सकती है:

1. Warning (Low Severity)

• Minor infractions या first-time violations के लिए issued
• कोई account restrictions नहीं, लेकिन violation documented है
• Warnings 30 दिनों के लिए record पर रहती हैं

2. Temporary Suspension (Medium to High Severity)

• 7-day suspension: Significant violations के लिए standard duration (harassment, spam, platform manipulation)
• 14-day suspension: Repeated violations या more serious infractions
• 30-day suspension: Severe violations जो permanent removal की warranty नहीं देते
• Suspension के दौरान, आप Service तक सभी access खो देते हैं

3. Permanent Ban (Critical Severity)

सबसे severe violations के लिए issued, जिसमें शामिल हैं:

• Illegal activities (fraud, illegal content का distribution)
• Severe harassment, threats, या hate speech
• Multiple suspensions के बाद repeated violations
• Bans को evade करने के लिए multiple accounts बनाना
• Malicious purposes के लिए security vulnerabilities का exploitation

समुदाय को दुरुपयोग से बचाने के लिए, प्रवर्तन उपाय डिवाइस स्तर पर भी लागू हो सकते हैं: प्रतिबंधित खाते से जुड़े डिवाइस को नए खाते बनाने या साइन इन करने से रोका जा सकता है। यदि आपको लगता है कि यह गलती से लागू किया गया है, तो आप इस अनुभाग 7 में बताई गई प्रक्रिया के माध्यम से अपील कर सकते हैं।

7.2. Termination का प्रभाव

Account termination पर:

• आप अपने account और सभी associated data तक access खो देते हैं
• आपका user data GDPR के अनुसार anonymized किया जाता है
• आपका Firebase Authentication account deleted हो जाता है
• OAuth tokens (Google, Apple) स्वचालित रूप से revoked हो जाते हैं
• Your email address is purged from our marketing CRM and email service provider
• If your termination includes an erasure / right-to-be-forgotten request (Privacy Policy §7.3), your email address is added to a permanent hashed suppression list and will never be used for marketing, re-engagement, or surveys, including by any imported or third-party list
• Mere account deletion or uninstall (without an erasure request) does not permanently suppress re-engagement; the retention and re-engagement windows in Privacy Policy §6 apply, after which the address is deleted or anonymized

Refund Policy: If your account is terminated due to violations of these Terms, you are not entitled to a refund of the then-current Jynx+ subscription period, any unused prepaid Jynx+ months included in a Founder Pack, or virtual items (cosmetics). Founder Pack cosmetic items and the Founder badge are licensed, not owned (Section 8.3), and that license is revocable on termination for violations. Refund requests remain subject to the applicable store's refund policy (App Store / Google Play) and to Section 8.5.

The data-handling steps above are described under both the GDPR and the LGPD; Brazilian users' deletion rights are governed by LGPD Art. 18 (note that Art. 18(VI) deletion applies to data processed on the basis of consent, while data processed on legitimate interest is governed by purpose limitation under Art. 6 II and the right to request cessation under Art. 18 §2).

7.3. User-Initiated Deletion

आप किसी भी समय Settings > Danger Zone > Delete My Account के माध्यम से अपना account delete कर सकते हैं।

यह action irreversible है। Deletion process के लिए हमारी Privacy Policy देखें।

7.4. Appeal Process

यदि आपको विश्वास है कि आपका account गलती से suspended या terminated किया गया था, तो आपको decision को appeal करने का अधिकार है।

Appeal कैसे करें:

1. अपना Appeal Submit करें: अपनी account information (username, email, handle), appeal के लिए reason, कोई supporting evidence, और incident पर आपका perspective के साथ [email protected] से संपर्क करें
2. Review Timeline: हम submission के 7 business days के भीतर सभी appeals की समीक्षा करेंगे
3. Investigation: हमारी moderation team original violation report और evidence की re-examine करेगी, आपके account history और context की review करेगी, और आपके द्वारा प्रदान की गई किसी भी new information पर विचार करेगी
4. Decision: Review के बाद, हम या तो decision को uphold करेंगे, penalty को reduce करेंगे, या decision को overturn करेंगे और आपके account को reinstate करेंगे
5. Notification: आपको email के माध्यम से हमारा final decision प्राप्त होगा, जिसमें outcome और हमारे reasoning की explanation शामिल होगी

Appeal Deadlines:

आपको अपना appeal इसके भीतर submit करना होगा:

• Mutes या short suspensions (1-7 days) के लिए 24 घंटे
• Suspensions (14-30 days) के लिए 7 दिन
• Permanent bans के लिए 30 दिन

8. Premium Services और Payments

Premium Features Status: Jynx is a free-to-use platform with optional premium enhancements. The Jynx+ subscription (Section 8.1) and Founder Packs (Section 8.2) are available for purchase in the app via the App Store and Google Play. Cosmetics may also be acquired with JynXP earned in-app (Section 8.3).

Merchant of Record: Subscriptions and Founder Packs are sold by Apple Distribution International Ltd (App Store) or Google Commerce Limited (Google Play) - or the equivalent Apple/Google contracting entity for your account - acting as merchant of record. Jynx Group is the provider of the digital service. Billing, refunds, and tax for these purchases are governed by the applicable App Store / Google Play terms, which are incorporated here by reference.

8.1. Freemium Model

Jynx operates on a freemium model where all core features are accessible for free, with optional premium enhancements.

Free Tier Limitations:

• Match Queue: 100 likes per day, 200 profile views (scrolls) per day, 3 rewinds per day
• Chat Requests: In the match queue, chat requests share your daily like budget (100/day). Outside the match queue (home/global chat, profile, community, relationship, and game-session contexts), chat requests are subject to a universal daily cap of 100/day with no premium bypass
• Communities: Create 1 community, join up to 5 communities
• Cosmetics: Earned via JynXP (see Section 8.3); no cosmetic item is locked behind a paid tier

Jynx+ Premium Benefits:

• Unlimited Matching: No daily limits on likes, profile views, or rewinds in the match queue
• Unlimited Communities: Create and join unlimited communities
• JynXP Allocation: A fixed monthly JynXP allocation credited to your account on each renewal of your subscription (the amount is shown in the app), for use in the Shard Shop (see Section 8.3)
• Priority Support: Faster response times for support inquiries
• Advanced Features: Early access to new features and enhanced matching algorithms

The exact set of Jynx+ features may evolve over time; the features available at any moment are those presented in the app. Certain features shown in the app as "coming soon" may not yet be available.

8.2. Founder Packs

Founder Packs are optional, one-time in-app purchases (IAP) that grant a bundle of cosmetic items and, depending on the tier, a bounded Jynx+ term. A Founder Pack is not a subscription and is not auto-renewing.

Founder Pack cosmetic items and the Founder badge are granted for the lifetime of the Service and remain available as long as your account is in good standing. Any Jynx+ term included in a Founder Pack is a fixed, bounded term (not lifetime) and does not auto-renew.

Four Founder Pack tiers are available for purchase, in ascending order: the entry tier (cosmetic items and Founder badge, with no Jynx+ term), and three higher tiers that additionally include a bounded Jynx+ term of 1, 6, and 12 months respectively. The exact contents and price of each tier are displayed in the app at the time of purchase. Certain tiers shown in the app may be marked as "coming soon" and are not purchasable until made available.

Important: You do not own Founder Pack items; you are granted a limited, revocable license to display them on your Jynx profile, subject to Section 8.3 and Section 7.2. We will not revoke a Founder Pack license except for fraud, material breach of these Terms, or discontinuation of the Service, in which case we will provide notice as described in Section 11 and, where required by law, a pro-rata refund of any unused prepaid Jynx+ term under Section 8.5.

8.3. Cosmetics & Virtual Items

Jynx offers optional cosmetic items to personalize your profile, including badges, avatar borders, and hero borders. Cosmetics may be acquired (a) by redeeming JynXP earned in-app through quests, streaks, referrals, and the Jynx+ allocation, or (b) through a Founder Pack (Section 8.2). JynXP is an earn-only in-app currency: it cannot be purchased with real money, and there is currently no real-money purchase of JynXP packs.

The Shard Shop, where JynXP is redeemed for cosmetics, is being rolled out progressively and may not yet be available to all users; the ability to spend JynXP is shown in the app. Earning JynXP is available to all users.

Important: Cosmetics are purely decorative digital items with no real-world value and no effect on matchmaking, ranking, or gameplay. You do not own cosmetics; you are granted a limited, revocable license to display them on your Jynx profile. The license is personal and non-transferable and may be revoked for fraud, material breach of these Terms, or discontinuation of the Service, with notice as described in Section 11.

8.4. Subscription Terms (Jynx+)

Jynx+ is an automatically renewing paid subscription.

• Billing: Jynx+ is billed through and processed by the App Store or Google Play. The subscription auto-renews at the end of each billing cycle (currently monthly) until you cancel.
• Price: The price of Jynx+ in your currency and region is displayed in the app and confirmed by the App Store / Google Play before you are charged. The price applicable to your purchase is the price displayed at the moment you confirm. Prices are inclusive of applicable VAT/sales tax; the rate depends on your country and is shown by the store at checkout.
• Cancellation: You can cancel your Jynx+ subscription at any time from your App Store or Google Play subscription settings. To avoid being charged for the next period, you must cancel at least 24 hours before the end of the current billing period. Cancelling stops the auto-renewal; you retain Jynx+ access until the end of the period you have already paid for. The cancellation mechanism is governed by the App Store / Google Play terms, which provide a cancellation process at least as straightforward as subscribing.
• Changes: We may change the Jynx+ price or features on renewal as described in Section 11.
• No Cash Value: Jynx+, JynXP, and cosmetic items have no cash value and are non-transferable.

8.5. Refunds & Cancellations

EU Consumer Rights (Right of Withdrawal):

If you are a consumer in the European Union, you would normally have a 14-day right of withdrawal for distance contracts under the Consumer Rights Directive. However, for digital content whose supply has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal - which includes Jynx+ entitlements, cosmetic items, and Founder Packs, whose supply begins immediately on purchase - that right of withdrawal is lost in accordance with Article 16(l) of the Consumer Rights Directive and Article L221-28 of the French Code de la consommation. Nothing in these Terms deprives you of any mandatory consumer rights that cannot be waived under the law of your EU member state.

Refund Policy:

• Technical Errors: If you experience technical issues preventing you from accessing a purchased feature, contact [email protected] within 14 days and we will work with you, including via a refund through the applicable store where possible.
• Accidental Purchases: Refund requests for accidental purchases may be submitted to the applicable store (App Store / Google Play) or to [email protected]; such refunds are granted at the store's or our discretion, typically within 48 hours of purchase where applicable.
• Unauthorized Transactions: Report unauthorized transactions immediately to [email protected] and to your payment provider (Apple / Google).
• Store-Managed: Because the App Store and Google Play are the merchant of record for these purchases, refund eligibility and processing are ultimately governed by the applicable store's refund policy.
• No Refunds for: Account termination due to Terms violations (see Section 7.2), or change of mind after the right of withdrawal has been lost as described above.

Brazilian Consumers:

If you are a consumer in Brazil, you retain the 7-day retraction right for distance contracts under Article 49 of the Brazilian Consumer Defense Code (CDC), except where the digital content has already begun to be supplied with your express consent, in which case the withdrawal provisions above apply. Nothing in these Terms deprives you of the mandatory consumer protections of the CDC.

9. Third-Party Services

Jynx निम्नलिखित third-party services के साथ integrate होता है, प्रत्येक अपनी own terms द्वारा governed:

9.1. Firebase Services (Google)

हम Firebase का उपयोग करते हैं:

• Authentication
• Cloud Firestore (database)
• Cloud Storage (images)
• Cloud Functions (backend logic)
• Cloud Messaging (push notifications)
• App Check (security)
• Performance Monitoring
• Crashlytics (crash reporting)

9.2. Sentry (Error Monitoring)

हम error tracking और performance monitoring के लिए Sentry का उपयोग करते हैं। Data को Sentry को भेजने से पहले anonymized किया जाता है।

9.3. Riot Games API

हम gaming statistics (League of Legends, Valorant, आदि) retrieve करने के लिए Riot Games API का उपयोग करते हैं।

9.4. OAuth Providers

हम authentication offer करते हैं:

• Google Sign-In
• Apple Sign-In

आप इन third-party services की terms का पालन करने के लिए जिम्मेदार हैं।

9.5. Email Service Provider

We use a third-party email service provider to deliver marketing, re-engagement, and uninstall/churn-survey communications as described in §5.5 and in the Privacy Policy §5.6 and §4.4. The provider acts as our processor under a Data Processing Agreement and processes your data only on our documented instructions. The provider's identity, location, sub-processors, and the applicable international-transfer mechanism are described in Privacy Policy §4.4 and §9.

You remain responsible for complying with the terms of any third-party service where you hold your own account; the email service provider is Jynx's vendor, not yours.

9.6. LiveKit (Real-Time Voice)

Jynx uses LiveKit Cloud to provide real-time voice rooms. LiveKit acts as our processor for voice-room audio under a signed Data Processing Agreement and processes data only on Jynx's documented instructions. As described in Privacy Policy §4.5 and §3.6, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit.

The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users (see Privacy Policy §9).

10. Disclaimers और Limitation of Liability

10.1. Service "AS IS" Provided

SERVICE "AS IS" और "AS AVAILABLE" आधार पर provided है, बिना किसी warranties के, express या implied, जिसमें शामिल हैं लेकिन इन तक सीमित नहीं हैं: Merchantability, fitness for a particular purpose, या non-infringement की warranties; Uninterrupted, secure, या error-free service की guarantees; Auto-match results की accuracy या reliability।

10.2. Third-Party Services पर कोई Warranty नहीं

हम जिम्मेदार नहीं हैं:

• Firebase, Riot Games API, या other third-party services के साथ downtime या issues के लिए
• Riot Games statistics की accuracy के लिए (जैसे rank, match history)
• Third-party service failures के कारण data के loss के लिए

10.3. Limitation of Liability

कानून द्वारा अनुमत अधिकतम सीमा तक, JYNX किसी भी: Indirect, incidental, special, consequential, या punitive damages के लिए LIABLE नहीं होगा; Profits, data, या goodwill का loss; Service interruptions या unavailability; User-generated content या अन्य users के conduct।

Maximum Liability: To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to the Service shall not exceed the amount you paid to Jynx Group (directly or via the App Store / Google Play as merchant of record) for the Service in the 12 months preceding the claim, or €100, whichever is greater. For free use of the Service where you have paid nothing in the relevant period, liability is capped at €100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law (including, for consumers, the French Civil Code and the EU Digital Services Act, and, for Brazilian consumers, the CDC).

11. Terms में Modifications

11.1. Modify करने का अधिकार

हम किसी भी समय इन Terms को modify करने का अधिकार सुरक्षित रखते हैं। जब हम changes करते हैं, तो हम:

• इस document के top पर "Last Updated" date को update करेंगे
• सभी changes के लिए 30 days advance notice प्रदान करेंगे
• In-app notification के माध्यम से आपको notify करेंगे
• आपके account से associated email address पर email के माध्यम से आपको notify करेंगे

11.2. Changes की स्वीकृति

Changes प्रभावी होने के बाद Service का आपका continued use revised Terms की आपकी स्वीकृति constitutes करता है।

यदि आप revised Terms से सहमत नहीं हैं, तो आपको changes प्रभावी होने से पहले Service का उपयोग बंद करना होगा और अपना account delete करना होगा।

11.3. Material Changes

Material changes के लिए जो आपके rights या obligations को significantly affect करते हैं (जैसे payment terms, liability limitations, data processing, dispute resolution में changes), हम:

• 60 days advance notice प्रदान करेंगे (standard notice period का double)
• Service का उपयोग जारी रखने से पहले changes की explicit acknowledgment require करेंगे
• यदि आप Service का उपयोग discontinue करना चुनते हैं तो आपको अपना data export करने का opportunity offer करेंगे

12. Governing Law और Dispute Resolution

12.1. Governing Law

ये Terms फ्रांस के कानूनों और applicable European Union regulations के अनुसार governed और construed किए जाते हैं, conflict of law principles के संबंध के बिना।

Applicable Regulations: French Civil Code (Code civil), French Consumer Code (Code de la consommation), General Data Protection Regulation (GDPR), EU Digital Services Act (DSA), EU Consumer Rights Directive।

12.2. Jurisdiction

Any disputes arising from these Terms or the Service may be brought before the competent courts of Nantes, France. This is without prejudice to any mandatory right you may have under the law of your country of residence to bring proceedings in that country - in particular, for consumers in the EU, the rights derived from Articles 17 to 19 of the Brussels I bis Regulation and from the applicable consumer-protection law of your member state, and, for Brazilian consumers, the provisions of the CDC.

12.3. Dispute Resolution और Arbitration

कोई Mandatory Arbitration नहीं: Jynx mandatory arbitration require नहीं करता। आप Nantes, France के courts के सामने disputes लाने का अधिकार retain करते हैं।

Alternative Dispute Resolution (Optional):

Legal proceedings initiate करने से पहले, हम आपको encourage करते हैं:

1. हमसे सीधे संपर्क करें: [email protected] या [email protected] से संपर्क करके issue को resolve करने का प्रयास करें
2. Informal Negotiation: हम 30 दिनों के भीतर एक amicable resolution तक पहुंचने के लिए आपके साथ good faith में काम करेंगे
3. Mediation (Optional): यदि informal resolution fail होता है, तो आप एक neutral third-party mediator के माध्यम से mediation propose कर सकते हैं

Consumer ADR (EU/France): In accordance with Articles L. 612-1 and L. 616-6 of the French Code de la consommation, Jynx Group designates a consumer mediation entity (médiateur de la consommation) for the amicable resolution of consumer disputes. The mediator's name, contact details, and scope are published at [TODO: jynx.app/legal/mediation] and may be requested from [email protected]. Before filing with the mediator, you must first submit your complaint to us. EU consumers may also submit disputes to the European Union Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

12.4. EU Consumer Rights

यदि आप यूरोपीय संघ में एक consumer हैं, तो आप EU law के तहत सभी mandatory consumer rights retain करते हैं, जिसमें शामिल हैं:

• 14-day right of withdrawal for distance contracts, subject to the statutory loss of that right for digital content once supply has begun with your consent (see Section 8.5)
• Defective products या services के लिए remedies का अधिकार
• Unfair contract terms के खिलाफ protection
• अपने local consumer protection authority के साथ complaints file करने का अधिकार
• EU ODR platform तक access

12.5. GDPR Compliance

हमारी data practices General Data Protection Regulation (GDPR) का पालन करती हैं। Data collection, processing, retention, आपके अधिकारों, और हमारे Data Protection Officer से संपर्क करने के बारे में details के लिए हमारी Privacy Policy देखें।

12.6. LGPD Compliance (Brazilian Users)

For data subjects located in Brazil, our data practices also comply with the LGPD (Lei Geral de Proteção de Dados, Law 13.709/2018), which applies under Art. 3 thereof regardless of Jynx's French establishment. Brazilian users have the rights set out in the Privacy Policy §7.7 and may lodge complaints with the ANPD (Autoridade Nacional de Proteção de Dados). Nothing in these Terms deprives a Brazilian user of the mandatory consumer protections afforded by the CDC, including the prohibitions on unsolicited or abusive commercial messaging in CDC Art. 39 III. For the avoidance of doubt, the exclusive-jurisdiction clause in §12.2 (courts of Nantes, France) remains in effect for disputes arising out of or in connection with these Terms, without prejudice to any mandatory consumer-protection rights that cannot be waived under the consumer's local law.

13. Contact और Legal Information

13.1. हमसे संपर्क करें

इन Terms of Service के बारे में questions के लिए:

• General Inquiries: [email protected]
• Customer Support: [email protected]
• Security Issues: [email protected]

13.2. Legal Entity

Company Name: Jynx Group

14. विविध

14.1. संपूर्ण समझौता

ये Terms, हमारी Privacy Policy के साथ मिलकर, Service के संबंध में आपके और Jynx के बीच संपूर्ण समझौता constitute करते हैं।

14.2. Severability

यदि इन Terms का कोई provision invalid या unenforceable पाया जाता है, तो remaining provisions पूर्ण force और effect में बने रहेंगे।

14.3. Waiver

इन Terms के किसी right या provision को enforce करने में हमारी failure उस right या provision की waiver constitute नहीं करेगी।

14.4. Assignment

आप हमारी prior written consent के बिना इन Terms को assign या transfer नहीं कर सकते। हम बिना restriction के इन Terms को assign कर सकते हैं।

14.5. भाषा

These Terms are provided in English. In accordance with the French law known as the Loi Toubon (Law No. 94-665 of 4 August 1994) and Article L. 112-1 of the French Code de la consommation, a French-language version of these Terms is made available to consumers; in the event of any conflict between the English version and the French version, the French version shall prevail for consumers resident in France. For consumers outside France, the English version is the reference version, except where the law of your country of residence requires otherwise.

Jynx का उपयोग करके, आप acknowledge करते हैं कि आपने इन Terms of Service को पढ़ा है, समझा है, और इनसे बाध्य होने के लिए सहमत हैं।