Privacy Policy

1. परिचय

Jynx ("हम", "हमारा", "एप्लिकेशन") एक सोशल गेमिंग प्लेटफॉर्म है जो खिलाड़ियों को connect करने, teams बनाने और साथ खेलने की अनुमति देता है।

For the purposes of the LGPD, Jynx Group is the controller (controlador) of your personal data. Our Data Protection Officer acts as the encarregado (DPO) and may be reached at [email protected] for any request relating to the LGPD. Although Jynx qualifies as a pequeno agente de tratamento de dados pessoais (small-scale agent) under ANPD Resolution CD/ANPD nº 2/2022, which exempts Jynx from the obligatory appointment of an encarregado, Jynx voluntarily maintains this published communication channel.

यह privacy policy बताती है कि जब आप हमारे एप्लिकेशन का उपयोग करते हैं तो हम कैसे आपके personal data को collect, use, share और protect करते हैं।

2. न्यूनतम आयु और सत्यापन

हमारा एप्लिकेशन 18 वर्ष और उससे अधिक आयु के users के लिए आरक्षित है।

अपना account बनाते समय, हम आपसे आपकी जन्म तिथि प्रदान करने के लिए कहते हैं। यदि आपकी आयु 18 वर्ष से कम है, तो आप account नहीं बना पाएंगे या हमारी services का उपयोग नहीं कर पाएंगे।

Marketing to minors. Jynx is restricted to users aged 18 and over and applies an automated age gate. If we subsequently identify that a user is under 18 (LGPD Art. 14; GDPR Art. 8), we will immediately terminate the account, exclude the user from all marketing, re-engagement, and survey communications, and delete the associated marketing data. We never knowingly collect marketing consent from a minor.

3. एकत्रित डेटा

3.1. Registration और Profile Data

आपका account बनाते और manage करते समय हम निम्नलिखित जानकारी एकत्र करते हैं:

Authentication जानकारी:

• Email (email/password accounts के लिए)
• Username/nickname
• Profile photo (वैकल्पिक)
• Social login identifiers (Google, Apple) यदि आप ये methods उपयोग करते हैं

Profile जानकारी:

• जन्म तिथि (उम्र सत्यापन के लिए)
• देश और timezone
• बोली जाने वाली भाषाएं
• Biography (वैकल्पिक)
• गेमिंग preferences और availability
• यूनीक handle (private friend discovery के लिए स्वचालित रूप से generated)

3.2. Gaming Data

आपको compatible teammates खोजने में मदद करने के लिए, हम एकत्र करते हैं:

Game Profiles:

• आपके द्वारा खेले जाने वाले games
• Levels, ranks और game statistics
• पसंदीदा champions/characters
• Play style

Riot Games API Integration:

हम Riot Games API से retrieve करते हैं (आपकी सहमति से):

• Summoner name और Riot ID
• Rank और match history (League of Legends, Valorant, आदि)
• Champion statistics
• हाल की match history

एकत्र करने का कारण: आपकी player profile display करना और अन्य players के साथ matching में सुधार करना।

3.3. Usage और Technical Data

हम स्वचालित रूप से कुछ technical data एकत्र करते हैं:

Analytics और Performance:

• Firebase Performance Monitoring: App startup time, interface fluidity
• Sentry: Error और performance reports (personal data anonymization के साथ)
• Firebase Crashlytics: Crash reports

Device जानकारी:

• Device type और model
• Operating system version
• एप्लिकेशन version

User Behavior:

• देखी गई screens और उपयोग की गई features
• एप्लिकेशन में बिताया गया समय
• Interface interactions

आप Settings > Privacy > "Enable Analytics" में analytics data collection को disable कर सकते हैं।

3.4. Communication Data

• Messages: Community chats में messages, users के बीच private messages, conversation history
• Notifications: FCM tokens (Firebase Cloud Messaging) push notifications के लिए

3.5. User Generated Content

• Upload की गई photos (profile pictures, अतिरिक्त photos)
• Security और moderation reports
• Cosmetic preferences (avatars, badges)

3.6. Voice Room Audio Data

Jynx offers real-time voice rooms that let you talk with the other participants while you play. Voice-room audio is captured from your microphone only after you grant the operating-system microphone permission and explicitly join a room; no audio is captured before both of those steps.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

When you speak in a voice room, your audio is transmitted in real time to the other participants in that room, similar to how voice works in other voice-chat apps.

Voice-room audio is processed with your consent: you grant microphone permission and explicitly join a room before any audio is captured. You can withdraw consent at any time by leaving the room or by revoking microphone permission in your device settings.

4. Third-Party Services और Data Sharing

4.1. Firebase Services (Google)

हम निम्नलिखित Firebase services का उपयोग करते हैं, सभी GDPR compliant:

• Firebase Authentication: Secure user account management
• Cloud Firestore: आपके profile और game data का storage
• Firebase Storage: आपकी profile images को hosting
• Cloud Functions: Secure backend logic execution
• Firebase Cloud Messaging: Push notifications
• Firebase App Check: Abuse और bots से protection
• Firebase Performance Monitoring: App performance monitoring
• Firebase Crashlytics: Crash reports

Firebase Privacy Policy: https://firebase.google.com/support/privacy

4.2. Sentry (Error Monitoring)

हम error और performance tracking के लिए Sentry का उपयोग करते हैं। एकत्रित data में शामिल है:

• Error traces
• Technical context (OS, app version)

Sentry Privacy Policy: https://sentry.io/privacy/

4.3. Riot Games API

जब आप अपना Riot Games account link करते हैं, तो हम official Riot Games API के माध्यम से आपकी game statistics retrieve करते हैं। यह data केवल आपकी profile display करने और matching में सुधार के लिए उपयोग किया जाता है।

Riot Games Privacy Policy: https://www.riotgames.com/en/privacy-notice

4.4. Email Service Provider (Marketing & Survey Communications)

To deliver the marketing, re-engagement, and uninstall/churn-survey emails described in §5.6, Jynx uses a third-party email service provider (ESP) acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). The ESP processes your email address and minimal delivery data (e.g., send/bounce status) solely on Jynx's documented instructions, under a signed Data Processing Agreement.

• ESP identity, role, and location: Brevo (Brevo SAS, Paris, France) — our Email Service Provider and data processor under a signed Data Processing Agreement. Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy/
• Sub-processors: Brevo's current list of sub-processors is published in its Data Processing Agreement (Terms of Use): https://www.brevo.com/legal/termsofuse/
• International transfer basis: See §9. Brevo is headquartered in France (EU). Transfers to Brevo therefore benefit from the EU's protection regime under GDPR and, for Brazilian users, the ANPD adequacy decision for the EU (Resolution nº 32/2026) — no SCCs or additional mechanism are required.

We do not sell your personal data. No tracking pixels or hidden analytics are embedded in marketing emails without a separate legal basis disclosed in §5.6.

4.5. LiveKit Cloud (Real-Time Voice)

Jynx uses LiveKit Cloud as a processor (GDPR Art. 28; LGPD Art. 39 — operador) under a signed Data Processing Agreement to operate the real-time media infrastructure that routes voice-room audio between participants. LiveKit runs the Selective Forwarding Unit (SFU) that forwards each participant's audio stream to the others in real time.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

LiveKit does retain operational session metadata — such as participant identities, room identifiers, connection timings, and quality metrics — for billing, abuse-prevention, and operational purposes under its Data Processing Addendum. This metadata is not used to identify you off-platform or for advertising.

5. Data का उपयोग

हम आपके data का उपयोग इसके लिए करते हैं:

1. हमारी Services प्रदान करना:

• आपका account बनाना और manage करना
• आपको अन्य players से connect करने की अनुमति देना
• Team creation और gaming session organization को facilitate करना

2. Personalization:

• Compatible teammates की recommend करना (game-based, rank, style matching)
• Relevant content display करना

3. Communication:

• आपको महत्वपूर्ण notifications भेजना (matches मिलने पर, messages प्राप्त होने पर)

Marketing, re-engagement, and uninstall/churn-survey emails are described separately in §5.6 Marketing Communications and are not covered by this transactional category.

4. Service में सुधार:

• Features में सुधार के लिए usage का analyze करना
• Bugs को identify और fix करना
• Performance को optimize करना

5. Security और Compliance:

• Fraud और abuse को prevent करना
• हमारे terms of use को enforce करना
• कानूनी दायित्वों का पालन करना

5.6. Marketing Communications

In addition to the operational notifications described in §5.3, we may send you marketing and re-engagement communications by email, including: product updates and feature announcements about the Jynx app; newsletters; re-engagement messages inviting you back to the app; and short uninstall or churn feedback surveys (e.g., "Why did you stop using Jynx?"). These communications are distinct from transactional/service notifications.

Legal basis — European Union / EEA users (GDPR + ePrivacy). Because the Service is currently provided without remuneration (no paid tier is purchasable at the date of this Policy), marketing and re-engagement emails to EU/EEA users are sent only on the basis of your prior explicit opt-in consent (ePrivacy Directive Art. 13(1), transposed in France by Article L. 34-5 of the Code des postes et des communications électroniques; GDPR Art. 6(1)(a) and Art. 7). We do not rely on the "soft opt-in" exception of ePrivacy Art. 13(2) at this time, because that exception requires a "sale" within the meaning of the CJEU judgment C-654/23 (13 Nov 2025) and the Service is not yet remunerated. We will re-assess this analysis if and when a paid premium tier or any other monetization (in-app purchases, advertising, data licensing) goes live, and this Policy will be updated accordingly.

Legal basis — Brazilian users (LGPD). For Brazilian users, marketing and re-engagement communications rely on two alternative legal bases:

1. Consent (LGPD Art. 7, I and Art. 8) — captured as a separate, un-ticked, purpose-specific opt-in at signup or in-app, recorded with date, form version, and language; you may withdraw it at any time, free of charge, without losing access to the Service (Art. 8 §5). Consent is the basis used for any communication to prospects, cold outreach, or cross-sell/partner offers beyond the core Jynx app.
2. Legitimate interest (LGPD Art. 7, IX, elaborated by Art. 10) — used only for existing or recently-lapsed users receiving re-engagement messages, product updates about the same Jynx app, or a single short churn/uninstall feedback survey. Before relying on this basis, Jynx conducts and documents a Legitimate Interests Assessment (LIA) following the three-phase test of the ANPD Legitimate Interest Guide (2 Feb 2024): (i) purpose, (ii) necessity, and (iii) balancing and safeguards. The LIA records the prior relationship, the user's reasonable expectations, the purpose, the least-intrusive means chosen, and the opt-out channel. Legitimate interest is not used for cold/unsolicited email, unrelated cross-sell, purchased lists, or persistent messaging to departed users after the relationship has clearly ended.

Right to object / opt-out. Brazilian users may at any time oppose this processing and opt out via the mechanisms in §7.5 and §7.6 (one-click unsubscribe in every email, or the in-app communications-preferences toggle), without cost and without terminating the account. We honor opt-out requests in real time. The Brazilian Consumer Defense Code (CDC, Law 8.078/90, in particular Art. 39 III) prohibits unsolicited or abusive commercial messaging; we therefore strictly respect opt-outs and apply frequency caps, since persistent or ignored-opt-out sending may be treated as an abusive practice.

Uninstall / churn surveys. Wherever operationally feasible we ask uninstall/churn questions in-app at the uninstall moment (no email retention required). Where an email survey is sent, the survey contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of account deletion or uninstall; the email address is then deleted or anonymized in accordance with §6; and users who have submitted an erasure / right-to-be-forgotten request (§7.3) are never re-contacted and are placed on a permanent suppression list (see §6 and the Terms of Service §7.2).

Email tracking. Marketing emails do not embed tracking pixels or hidden analytics that process personal data without a separate legal basis. Where any open/click tracking is introduced, it will be disclosed here and based on consent (LGPD Art. 8; ePrivacy Art. 5(3)), consistent with the ANPD guidance on tracking technologies (18 Oct 2022).

Frequency. Marketing emails are subject to internal frequency caps; you can reduce or turn them off at any time via the in-app communications-preferences toggle or by clicking unsubscribe in any message.

6. Data Retention

6.1. Retention Periods

• Profile Data: जब तक आपका account active है तब तक retained
• Logs और Analytics: Firebase Analytics: 14 महीने (Firebase policy)
• Marketing email addresses (consent-based): Retained for as long as you have not opted out or deleted your account, plus a hashed record on the suppression list (see below) to ensure we do not re-contact you
• Uninstall / churn survey email addresses: Retained for a maximum of 60 days after the survey is sent (or, if no survey is sent, 60 days after uninstall/deletion), after which the address is deleted or irreversibly anonymized. No more than one (1) survey email is sent per user
• Re-engagement of recently-lapsed accounts (LGPD legitimate-interest basis, Brazilian users only): Consistent with CNIL guidance and the reasonable-expectations test, Jynx may use the email address of a recently-lapsed (non-erasure) account for re-engagement for up to 3 years after the last meaningful interaction, after which it is deleted or anonymized

6.2. Data Deletion

आप किसी भी समय अपने account के deletion का अनुरोध कर सकते हैं (Section 7 देखें)।

कानूनी Retention: कुछ data हमारे कानूनी दायित्वों का पालन करने के लिए अधिक समय तक retained किया जा सकता है (जैसे security reports, financial transactions)।

When you delete your account, we purge your email address from our marketing CRM and email service provider. If you exercise the right to erasure (§7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is added to a permanent hashed suppression list so that it is never re-used for marketing, re-engagement, or surveys — including protection against re-import via any third-party or purchased list. Note: under the LGPD, Art. 18(VI) deletion applies to data processed on the basis of consent; data processed on the basis of legitimate interest (Art. 7 IX) is instead governed by the purpose-limitation principle (Art. 6 II and §2) and your right to request cessation of processing (Art. 18 §2).

7. आपके अधिकार (GDPR)

GDPR के तहत, आपके पास निम्नलिखित अधिकार हैं:

7.1. Access का अधिकार

आप हमारे पास मौजूद सभी data की एक copy का अनुरोध कर सकते हैं।

इस अधिकार का उपयोग कैसे करें: Settings > Privacy > "Export My Data"

यह process एक JSON file generate करती है जिसमें आपका सभी data होता है (profile, messages, statistics, आदि)। Download link 7 दिनों के लिए valid है।

7.2. Rectification का अधिकार

आप किसी भी समय एप्लिकेशन से अपनी profile information को modify कर सकते हैं (username, bio, preferences, आदि)।

7.3. Erasure का अधिकार ("Right to be Forgotten")

आप अपने account के deletion का अनुरोध कर सकते हैं।

इस अधिकार का उपयोग कैसे करें: Settings > Danger Zone > "Delete My Account"

Automated Deletion Process:

1. गलती से deletion को रोकने के लिए two-step confirmation
2. आपके personal data का तुरंत anonymization (Firestore)
3. आपके Firebase Authentication account का deletion (स्वचालित रूप से सभी OAuth tokens को revoke करता है)
4. Reference के रूप में एक anonymized ID प्रदान की जाती है
5. आपके messages और generated content को delete करने का option

महत्वपूर्ण: Deletion irreversible है। कुछ anonymized data statistical purposes के लिए retained किया जा सकता है (GDPR-compliant)।

Manual Deletion Requests: विशिष्ट data deletion requests के लिए (जैसे केवल एक specific community के messages delete करना, Storage images delete करना, या अन्य edge cases), कृपया हमारे Data Protection Officer को [email protected] पर संपर्क करें। हम GDPR द्वारा आवश्यक 30 दिनों के भीतर manual requests को process करेंगे।

7.4. Data Portability का अधिकार

Data export (Section 7.1) आपको structured, machine-readable format (JSON) में अपना data retrieve करने की अनुमति देता है।

7.5. Object करने का अधिकार

आप direct marketing purposes के लिए अपने data की processing पर object कर सकते हैं।

• One-click unsubscribe: every marketing email includes a one-click unsubscribe link (RFC 8058 List-Unsubscribe-Post) honored in real time
• In-app toggle: Settings > Privacy > Communications Preferences
• Email: [email protected]

7.6. Consent Withdraw करने का अधिकार

आप अपनी consent इसके लिए withdraw कर सकते हैं:

• Analytics: Settings > Privacy > "Enable Analytics" को disable करें
• Push Notifications: Device settings
• Marketing Communications: Newsletter, product updates, re-engagement, and uninstall/churn surveys — withdrawable via one-click unsubscribe, the in-app communications-preferences toggle, or [email protected], without terminating your account

नोट: जब आप अपना account delete करते हैं तो OAuth tokens (Google, Apple) स्वचालित रूप से revoke हो जाते हैं (Section 7.3)।

Withdrawal does not affect the lawfulness of processing carried out before withdrawal (GDPR Art. 7(3); LGPD Art. 8 §5), and withdrawing consent never requires you to delete your account.

7.7. Additional LGPD Rights (Brazilian Users)

In addition to the rights above, data subjects located in Brazil have the following rights under LGPD Art. 18: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate, or out-of-date data; anonymization, blocking, or deletion of unnecessary or excessive data (Art. 18(VI) applies to data processed on the basis of consent); portability to another service or product provider, upon request; deletion of personal data processed with consent; and information about the possibility of denying consent and the consequences of doing so.

You may exercise these rights via Settings > Privacy or by contacting the encarregado at [email protected]. You may also lodge a complaint with the Brazilian data protection authority — the Autoridade Nacional de Proteção de Dados (ANPD) — at https://www.gov.br/anpd.

8. Data Security

हम आपके data को protect करने के लिए technical और organizational security measures लागू करते हैं:

• Encryption: HTTPS के माध्यम से secure communication
• Firebase Security Rules: Firestore data तक strict access control
• Authentication: Firebase Auth के माध्यम से secure session management
• Input Validation: SecureTextInput के माध्यम से XSS injection prevention
• Rate Limiting: Abuse से protection (spam messages, automated actions)
• Moderation: Content reporting और moderation system
• Real-time voice: Voice-room media is encrypted in transit using WebRTC DTLS-SRTP, the same standard used by mainstream voice apps; signaling between the app and our servers is over HTTPS/TLS.

कोई भी system 100% secure नहीं है। Data breach की स्थिति में, हम आपको GDPR के अनुपालन में सूचित करेंगे (72 घंटों के भीतर)।

9. International Data Transfers

आपका data यूरोपीय संघ के बाहर स्थित servers पर transfer और store किया जा सकता है, जिसमें शामिल हैं:

• Google Cloud / Firebase: GDPR compliance के साथ global infrastructure का उपयोग करता है
• Sentry: Privacy Shield compliance के साथ US-based servers
• Email Service Provider (ESP): Used to deliver the marketing, re-engagement, and survey communications described in §5.6. The ESP is named in §4.4 and acts as a processor under a signed Data Processing Agreement
• LiveKit (real-time voice): LiveKit is our processor for voice-room audio under a signed Data Processing Agreement (see §4.5). As described in §3.6 and §4.5, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit. The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users. Accordingly, the general EU/EEA and Brazilian transfer guarantees set out below do not yet extend to LiveKit; they will be updated to reflect the confirmed mechanism before voice launches.

Guarantees (GDPR, EU/EEA). All transfers from the EU/EEA are covered by an adequacy decision, the EU-US Data Privacy Framework, or standard contractual clauses, together with supplementary measures where required.

Guarantees (LGPD, Brazil). Transfers of Brazilian users' personal data are governed by LGPD Art. 33:

• To Jynx Group in France (controller): Lawful under LGPD Art. 33(I) by virtue of ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (This adequacy decision is subject to reassessment by the ANPD within four years; if suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses.)
• To Brevo in France (email ESP, processor): Lawful under LGPD Art. 33(I) by virtue of the same ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (Subject to the same ANPD reassessment described above; if the adequacy decision is suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses with Brevo.)

Historical note: the one-year grace period for adapting existing contracts to the ANPD SCCs ended on 23 August 2025; new processor relationships such as the ESP execute the SCCs at onboarding.

10. Cookies और Similar Technologies

हमारा mobile application पारंपरिक अर्थ में cookies का उपयोग नहीं करता, लेकिन उपयोग करता है:

• Authentication Tokens: Secure तरीके से locally stored
• Local Cache: Performance में सुधार के लिए (profile data, recent messages)

11. इस Policy में परिवर्तन

हम इस privacy policy को update कर सकते हैं। बड़े परिवर्तनों की स्थिति में, हम आपको सूचित करेंगे:

• एक in-app notification के माध्यम से
• आपके account से जुड़े email address पर email द्वारा

12. हमसे संपर्क करें

इस privacy policy के बारे में किसी भी प्रश्न के लिए या अपने अधिकारों का उपयोग करने के लिए:

• Email: [email protected]

Supervisory Authority: If you believe your rights have not been respected, you may lodge a complaint:

• EU/EEA users: with the CNIL (Commission Nationale de l'Informatique et des Libertés), France — https://www.cnil.fr
• Brazilian users: with the ANPD (Autoridade Nacional de Proteção de Dados), Brazil — https://www.gov.br/anpd

Filing a complaint with a supervisory authority does not prejudice your right to seek other judicial remedies available to you, including the mandatory consumer protections that apply in your jurisdiction (e.g., the Brazilian Consumer Defense Code, Law 8.078/90).

13. सहमति

We process your personal data only where we have a lawful basis. The lawful bases we rely on, and where each is described in this Policy, are:

• Performance of a contract / provision of the Service (GDPR Art. 6(1)(b); LGPD Art. 7, V) — account, matching, and messaging (§5.1–5.3)
• Legitimate interests (GDPR Art. 6(1)(f); LGPD Art. 7, IX and Art. 10) — security, fraud prevention, service improvement, and (for Brazilian users) marketing/re-engagement/survey communications to existing or recently-lapsed users as described in §5.6, each supported by a documented balancing assessment
• Legal obligation (GDPR Art. 6(1)(c); LGPD Art. 7, II) — retention for legal purposes (§6)
• Consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) — analytics where you have enabled them, push notifications, and (for EU/EEA users and for Brazilian prospects/cold/cross-sell sends) marketing communications per §5.6
• Voice-room audio is processed on the basis of your consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) when you grant microphone permission and explicitly join a room (see §3.6); you may withdraw it at any time by leaving the room or by revoking microphone permission in your device settings.

Consent must be specific and informed. Where we rely on your consent, it is given by a clear affirmative act, refers to specified purposes, and is captured separately from your acceptance of these terms (LGPD Art. 8 §1 — cláusula destacada). Generic or bundled authorizations are void under LGPD Art. 8 §4 and invalid under GDPR Art. 4(11) and Art. 7. Using Jynx does not by itself constitute consent to marketing. The burden of proving valid consent rests with Jynx (LGPD Art. 8 §2; GDPR Art. 7(1)); we therefore record the date, form version, language, and scope of each consent we collect.

Withdrawal. You may withdraw any consent at any time, through a procedure that is as easy as giving it and that does not require you to delete your account (LGPD Art. 8 §5; GDPR Art. 7(3)) — see §7.5 and §7.6. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting your account (§7.3) remains available at any time but is not the mechanism for withdrawing a specific consent.