Informativa sulla Privacy

1. Introduzione

Jynx ("noi", "nostro", "l'applicazione") è una piattaforma di gaming sociale che permette ai giocatori di connettersi, formare squadre e giocare insieme.

For the purposes of the LGPD, Jynx Group is the controller (controlador) of your personal data. Our Data Protection Officer acts as the encarregado (DPO) and may be reached at [email protected] for any request relating to the LGPD. Although Jynx qualifies as a pequeno agente de tratamento de dados pessoais (small-scale agent) under ANPD Resolution CD/ANPD nº 2/2022, which exempts Jynx from the obligatory appointment of an encarregado, Jynx voluntarily maintains this published communication channel.

Questa informativa sulla privacy descrive come raccogliamo, utilizziamo, condividiamo e proteggiamo i tuoi dati personali quando utilizzi la nostra applicazione.

2. Età Minima e Verifica

La nostra applicazione è riservata agli utenti di 18 anni o più.

Al momento della creazione del tuo account, ti chiediamo di fornire la tua data di nascita. Se hai meno di 18 anni, non potrai creare un account o utilizzare i nostri servizi.

Marketing to minors. Jynx is restricted to users aged 18 and over and applies an automated age gate. If we subsequently identify that a user is under 18 (LGPD Art. 14; GDPR Art. 8), we will immediately terminate the account, exclude the user from all marketing, re-engagement, and survey communications, and delete the associated marketing data. We never knowingly collect marketing consent from a minor.

3. Dati Raccolti

3.1. Dati di Registrazione e Profilo

Raccogliamo le seguenti informazioni quando crei e gestisci il tuo account:

Informazioni di Autenticazione:

• Email (per account email/password)
• Nome utente/nickname
• Foto profilo (opzionale)
• Identificatori di accesso social (Google, Apple) se utilizzi questi metodi

Informazioni del Profilo:

• Data di nascita (per verifica dell'età)
• Paese e fuso orario
• Lingue parlate
• Biografia (opzionale)
• Preferenze di gaming e disponibilità
• Identificatore unico (generato automaticamente per la scoperta privata degli amici)

3.2. Dati di Gaming

Per aiutarti a trovare compagni compatibili, raccogliamo:

Profili di Gioco:

• Giochi che giochi
• Livelli, rank e statistiche di gioco
• Campioni/personaggi preferiti
• Stile di gioco

Integrazione con Riot Games API:

Recuperiamo dalla Riot Games API (con il tuo consenso):

• Nome evocatore e Riot ID
• Rank e cronologia partite (League of Legends, Valorant, ecc.)
• Statistiche campioni
• Cronologia partite recente

Motivo della Raccolta: Visualizzare il tuo profilo giocatore e migliorare l'abbinamento con altri giocatori.

3.3. Dati di Utilizzo e Tecnici

Raccogliamo automaticamente alcuni dati tecnici:

Analytics e Performance:

• Firebase Performance Monitoring: Tempo di avvio dell'app, fluidità dell'interfaccia
• Sentry: Report di errori e performance (con anonimizzazione dei dati personali)
• Firebase Crashlytics: Report di crash

Informazioni del Dispositivo:

• Tipo e modello di dispositivo
• Versione del sistema operativo
• Versione dell'applicazione

Comportamento Utente:

• Schermate visitate e funzionalità utilizzate
• Tempo trascorso nell'applicazione
• Interazioni con l'interfaccia

Puoi disabilitare la raccolta dati analytics in Impostazioni > Privacy > "Abilita Analytics".

3.4. Dati di Comunicazione

• Messaggi: Messaggi in chat di community, messaggi privati tra utenti, cronologia conversazioni
• Notifiche: Token FCM (Firebase Cloud Messaging) per notifiche push

3.5. Contenuti Generati dall'Utente

• Foto caricate (immagini profilo, foto aggiuntive)
• Report di sicurezza e moderazione
• Preferenze cosmetiche (avatar, badge)

3.6. Voice Room Audio Data

Jynx offers real-time voice rooms that let you talk with the other participants while you play. Voice-room audio is captured from your microphone only after you grant the operating-system microphone permission and explicitly join a room; no audio is captured before both of those steps.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

When you speak in a voice room, your audio is transmitted in real time to the other participants in that room, similar to how voice works in other voice-chat apps.

Voice-room audio is processed with your consent: you grant microphone permission and explicitly join a room before any audio is captured. You can withdraw consent at any time by leaving the room or by revoking microphone permission in your device settings.

4. Servizi di Terze Parti e Condivisione Dati

4.1. Servizi Firebase (Google)

Utilizziamo i seguenti servizi Firebase, tutti conformi al GDPR:

• Firebase Authentication: Gestione sicura degli account utente
• Cloud Firestore: Archiviazione del tuo profilo e dati di gioco
• Firebase Storage: Hosting delle tue immagini profilo
• Cloud Functions: Esecuzione sicura della logica backend
• Firebase Cloud Messaging: Notifiche push
• Firebase App Check: Protezione contro abusi e bot
• Firebase Performance Monitoring: Monitoraggio performance dell'app
• Firebase Crashlytics: Report di crash

Informativa Privacy Firebase: https://firebase.google.com/support/privacy

4.2. Sentry (Monitoraggio Errori)

Utilizziamo Sentry per il tracciamento errori e performance. I dati raccolti includono:

• Tracce di errori
• Contesto tecnico (OS, versione app)

Informativa Privacy Sentry: https://sentry.io/privacy/

4.3. Riot Games API

Quando colleghi il tuo account Riot Games, recuperiamo le tue statistiche di gioco tramite l'API ufficiale di Riot Games. Questi dati sono utilizzati solo per visualizzare il tuo profilo e migliorare l'abbinamento.

Informativa Privacy Riot Games: https://www.riotgames.com/en/privacy-notice

4.4. Email Service Provider (Marketing & Survey Communications)

To deliver the marketing, re-engagement, and uninstall/churn-survey emails described in §5.6, Jynx uses a third-party email service provider (ESP) acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). The ESP processes your email address and minimal delivery data (e.g., send/bounce status) solely on Jynx's documented instructions, under a signed Data Processing Agreement.

• ESP identity, role, and location: Brevo (Brevo SAS, Paris, France) — our Email Service Provider and data processor under a signed Data Processing Agreement. Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy/
• Sub-processors: Brevo's current list of sub-processors is published in its Data Processing Agreement (Terms of Use): https://www.brevo.com/legal/termsofuse/
• International transfer basis: See §9. Brevo is headquartered in France (EU). Transfers to Brevo therefore benefit from the EU's protection regime under GDPR and, for Brazilian users, the ANPD adequacy decision for the EU (Resolution nº 32/2026) — no SCCs or additional mechanism are required.

We do not sell your personal data. No tracking pixels or hidden analytics are embedded in marketing emails without a separate legal basis disclosed in §5.6.

4.5. LiveKit Cloud (Real-Time Voice)

Jynx uses LiveKit Cloud as a processor (GDPR Art. 28; LGPD Art. 39 — operador) under a signed Data Processing Agreement to operate the real-time media infrastructure that routes voice-room audio between participants. LiveKit runs the Selective Forwarding Unit (SFU) that forwards each participant's audio stream to the others in real time.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

LiveKit does retain operational session metadata — such as participant identities, room identifiers, connection timings, and quality metrics — for billing, abuse-prevention, and operational purposes under its Data Processing Addendum. This metadata is not used to identify you off-platform or for advertising.

5. Utilizzo dei Dati

Utilizziamo i tuoi dati per:

1. Fornire i Nostri Servizi:

• Creare e gestire il tuo account
• Permetterti di connetterti con altri giocatori
• Facilitare la creazione di squadre e l'organizzazione di sessioni di gioco

2. Personalizzazione:

• Raccomandare compagni compatibili (abbinamento basato su gioco, rank, stile)
• Visualizzare contenuti rilevanti

3. Comunicazione:

• Inviare notifiche importanti (abbinamenti trovati, messaggi ricevuti)

Marketing, re-engagement, and uninstall/churn-survey emails are described separately in §5.6 Marketing Communications and are not covered by this transactional category.

4. Miglioramento del Servizio:

• Analizzare l'utilizzo per migliorare le funzionalità
• Identificare e correggere bug
• Ottimizzare le performance

5. Sicurezza e Conformità:

• Prevenire frodi e abusi
• Far rispettare i nostri termini di utilizzo
• Conformarsi agli obblighi legali

5.6. Marketing Communications

In addition to the operational notifications described in §5.3, we may send you marketing and re-engagement communications by email, including: product updates and feature announcements about the Jynx app; newsletters; re-engagement messages inviting you back to the app; and short uninstall or churn feedback surveys (e.g., "Why did you stop using Jynx?"). These communications are distinct from transactional/service notifications.

Legal basis — European Union / EEA users (GDPR + ePrivacy). Because the Service is currently provided without remuneration (no paid tier is purchasable at the date of this Policy), marketing and re-engagement emails to EU/EEA users are sent only on the basis of your prior explicit opt-in consent (ePrivacy Directive Art. 13(1), transposed in France by Article L. 34-5 of the Code des postes et des communications électroniques; GDPR Art. 6(1)(a) and Art. 7). We do not rely on the "soft opt-in" exception of ePrivacy Art. 13(2) at this time, because that exception requires a "sale" within the meaning of the CJEU judgment C-654/23 (13 Nov 2025) and the Service is not yet remunerated. We will re-assess this analysis if and when a paid premium tier or any other monetization (in-app purchases, advertising, data licensing) goes live, and this Policy will be updated accordingly.

Legal basis — Brazilian users (LGPD). For Brazilian users, marketing and re-engagement communications rely on two alternative legal bases:

1. Consent (LGPD Art. 7, I and Art. 8) — captured as a separate, un-ticked, purpose-specific opt-in at signup or in-app, recorded with date, form version, and language; you may withdraw it at any time, free of charge, without losing access to the Service (Art. 8 §5). Consent is the basis used for any communication to prospects, cold outreach, or cross-sell/partner offers beyond the core Jynx app.
2. Legitimate interest (LGPD Art. 7, IX, elaborated by Art. 10) — used only for existing or recently-lapsed users receiving re-engagement messages, product updates about the same Jynx app, or a single short churn/uninstall feedback survey. Before relying on this basis, Jynx conducts and documents a Legitimate Interests Assessment (LIA) following the three-phase test of the ANPD Legitimate Interest Guide (2 Feb 2024): (i) purpose, (ii) necessity, and (iii) balancing and safeguards. The LIA records the prior relationship, the user's reasonable expectations, the purpose, the least-intrusive means chosen, and the opt-out channel. Legitimate interest is not used for cold/unsolicited email, unrelated cross-sell, purchased lists, or persistent messaging to departed users after the relationship has clearly ended.

Right to object / opt-out. Brazilian users may at any time oppose this processing and opt out via the mechanisms in §7.5 and §7.6 (one-click unsubscribe in every email, or the in-app communications-preferences toggle), without cost and without terminating the account. We honor opt-out requests in real time. The Brazilian Consumer Defense Code (CDC, Law 8.078/90, in particular Art. 39 III) prohibits unsolicited or abusive commercial messaging; we therefore strictly respect opt-outs and apply frequency caps, since persistent or ignored-opt-out sending may be treated as an abusive practice.

Uninstall / churn surveys. Wherever operationally feasible we ask uninstall/churn questions in-app at the uninstall moment (no email retention required). Where an email survey is sent, the survey contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of account deletion or uninstall; the email address is then deleted or anonymized in accordance with §6; and users who have submitted an erasure / right-to-be-forgotten request (§7.3) are never re-contacted and are placed on a permanent suppression list (see §6 and the Terms of Service §7.2).

Email tracking. Marketing emails do not embed tracking pixels or hidden analytics that process personal data without a separate legal basis. Where any open/click tracking is introduced, it will be disclosed here and based on consent (LGPD Art. 8; ePrivacy Art. 5(3)), consistent with the ANPD guidance on tracking technologies (18 Oct 2022).

Frequency. Marketing emails are subject to internal frequency caps; you can reduce or turn them off at any time via the in-app communications-preferences toggle or by clicking unsubscribe in any message.

6. Conservazione dei Dati

6.1. Periodi di Conservazione

• Dati del Profilo: Conservati finché il tuo account è attivo
• Log e Analytics: Firebase Analytics: 14 mesi (politica Firebase)
• Marketing email addresses (consent-based): Retained for as long as you have not opted out or deleted your account, plus a hashed record on the suppression list (see below) to ensure we do not re-contact you
• Uninstall / churn survey email addresses: Retained for a maximum of 60 days after the survey is sent (or, if no survey is sent, 60 days after uninstall/deletion), after which the address is deleted or irreversibly anonymized. No more than one (1) survey email is sent per user
• Re-engagement of recently-lapsed accounts (LGPD legitimate-interest basis, Brazilian users only): Consistent with CNIL guidance and the reasonable-expectations test, Jynx may use the email address of a recently-lapsed (non-erasure) account for re-engagement for up to 3 years after the last meaningful interaction, after which it is deleted or anonymized

6.2. Eliminazione dei Dati

Puoi richiedere l'eliminazione del tuo account in qualsiasi momento (vedi Sezione 7).

Conservazione Legale: Alcuni dati possono essere conservati più a lungo per conformarci ai nostri obblighi legali (es: report di sicurezza, transazioni finanziarie).

When you delete your account, we purge your email address from our marketing CRM and email service provider. If you exercise the right to erasure (§7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is added to a permanent hashed suppression list so that it is never re-used for marketing, re-engagement, or surveys — including protection against re-import via any third-party or purchased list. Note: under the LGPD, Art. 18(VI) deletion applies to data processed on the basis of consent; data processed on the basis of legitimate interest (Art. 7 IX) is instead governed by the purpose-limitation principle (Art. 6 II and §2) and your right to request cessation of processing (Art. 18 §2).

7. I Tuoi Diritti (GDPR)

Ai sensi del GDPR, hai i seguenti diritti:

7.1. Diritto di Accesso

Puoi richiedere una copia di tutti i dati che abbiamo su di te.

Come esercitare questo diritto: Impostazioni > Privacy > "Esporta i Miei Dati"

Il processo genera un file JSON contenente tutti i tuoi dati (profilo, messaggi, statistiche, ecc.). Il link di download è valido per 7 giorni.

7.2. Diritto di Rettifica

Puoi modificare le informazioni del tuo profilo in qualsiasi momento dall'applicazione (nome utente, biografia, preferenze, ecc.).

7.3. Diritto all'Oblio ("Diritto di Essere Dimenticato")

Puoi richiedere l'eliminazione del tuo account.

Come esercitare questo diritto: Impostazioni > Zona Pericolosa > "Elimina il Mio Account"

Processo di Eliminazione Automatizzato:

1. Conferma in due passaggi per prevenire eliminazioni accidentali
2. Anonimizzazione immediata dei tuoi dati personali (Firestore)
3. Eliminazione del tuo account Firebase Authentication (revoca automaticamente tutti i token OAuth)
4. Viene fornito un ID anonimizzato come riferimento
5. Opzione per eliminare i tuoi messaggi e contenuti generati

Importante: L'eliminazione è irreversibile. Alcuni dati anonimizzati possono essere conservati per scopi statistici (conforme al GDPR).

Richieste di Eliminazione Manuale: Per richieste di eliminazione di dati specifici (es: eliminare solo messaggi di una community specifica, eliminare immagini dallo Storage, o altri casi speciali), contatta il nostro Responsabile della Protezione dei Dati a [email protected]. Elaboreremo le richieste manuali entro 30 giorni come richiesto dal GDPR.

7.4. Diritto alla Portabilità dei Dati

L'esportazione dei dati (Sezione 7.1) ti permette di recuperare i tuoi dati in un formato strutturato e leggibile da macchina (JSON).

7.5. Diritto di Opposizione

Puoi opporti al trattamento dei tuoi dati per scopi di marketing diretto.

• One-click unsubscribe: every marketing email includes a one-click unsubscribe link (RFC 8058 List-Unsubscribe-Post) honored in real time
• In-app toggle: Settings > Privacy > Communications Preferences
• Email: [email protected]

7.6. Diritto di Revocare il Consenso

Puoi revocare il tuo consenso per:

• Analytics: Impostazioni > Privacy > Disabilita "Abilita Analytics"
• Notifiche Push: Impostazioni del dispositivo
• Marketing Communications: Newsletter, product updates, re-engagement, and uninstall/churn surveys — withdrawable via one-click unsubscribe, the in-app communications-preferences toggle, or [email protected], without terminating your account

Nota: I token OAuth (Google, Apple) vengono automaticamente revocati quando elimini il tuo account (Sezione 7.3).

Withdrawal does not affect the lawfulness of processing carried out before withdrawal (GDPR Art. 7(3); LGPD Art. 8 §5), and withdrawing consent never requires you to delete your account.

7.7. Additional LGPD Rights (Brazilian Users)

In addition to the rights above, data subjects located in Brazil have the following rights under LGPD Art. 18: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate, or out-of-date data; anonymization, blocking, or deletion of unnecessary or excessive data (Art. 18(VI) applies to data processed on the basis of consent); portability to another service or product provider, upon request; deletion of personal data processed with consent; and information about the possibility of denying consent and the consequences of doing so.

You may exercise these rights via Settings > Privacy or by contacting the encarregado at [email protected]. You may also lodge a complaint with the Brazilian data protection authority — the Autoridade Nacional de Proteção de Dados (ANPD) — at https://www.gov.br/anpd.

8. Sicurezza dei Dati

Implementiamo misure di sicurezza tecniche e organizzative per proteggere i tuoi dati:

• Crittografia: Comunicazione sicura via HTTPS
• Regole di Sicurezza Firebase: Controllo accessi rigoroso ai dati Firestore
• Autenticazione: Gestione sessione sicura via Firebase Auth
• Validazione Input: Prevenzione iniezione XSS via SecureTextInput
• Limitazione Frequenza: Protezione contro abusi (messaggi spam, azioni automatizzate)
• Moderazione: Sistema di segnalazione contenuti e moderazione
• Real-time voice: Voice-room media is encrypted in transit using WebRTC DTLS-SRTP, the same standard used by mainstream voice apps; signaling between the app and our servers is over HTTPS/TLS.

Nessun sistema è sicuro al 100%. In caso di violazione dei dati, ti notificheremo in conformità al GDPR (entro 72 ore).

9. Trasferimenti Internazionali di Dati

I tuoi dati possono essere trasferiti e archiviati su server situati fuori dall'Unione Europea, inclusi:

• Google Cloud / Firebase: Utilizza infrastruttura globale con conformità GDPR
• Sentry: Server basati negli USA con conformità Privacy Shield
• Email Service Provider (ESP): Used to deliver the marketing, re-engagement, and survey communications described in §5.6. The ESP is named in §4.4 and acts as a processor under a signed Data Processing Agreement
• LiveKit (real-time voice): LiveKit is our processor for voice-room audio under a signed Data Processing Agreement (see §4.5). As described in §3.6 and §4.5, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit. The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users. Accordingly, the general EU/EEA and Brazilian transfer guarantees set out below do not yet extend to LiveKit; they will be updated to reflect the confirmed mechanism before voice launches.

Guarantees (GDPR, EU/EEA). All transfers from the EU/EEA are covered by an adequacy decision, the EU-US Data Privacy Framework, or standard contractual clauses, together with supplementary measures where required.

Guarantees (LGPD, Brazil). Transfers of Brazilian users' personal data are governed by LGPD Art. 33:

• To Jynx Group in France (controller): Lawful under LGPD Art. 33(I) by virtue of ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (This adequacy decision is subject to reassessment by the ANPD within four years; if suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses.)
• To Brevo in France (email ESP, processor): Lawful under LGPD Art. 33(I) by virtue of the same ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (Subject to the same ANPD reassessment described above; if the adequacy decision is suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses with Brevo.)

Historical note: the one-year grace period for adapting existing contracts to the ANPD SCCs ended on 23 August 2025; new processor relationships such as the ESP execute the SCCs at onboarding.

10. Cookie e Tecnologie Simili

La nostra applicazione mobile non utilizza cookie nel senso tradizionale, ma utilizza:

• Token di Autenticazione: Archiviati localmente in modo sicuro
• Cache Locale: Per migliorare le performance (dati profilo, messaggi recenti)

11. Modifiche a Questa Informativa

Potremmo aggiornare questa informativa sulla privacy. In caso di modifiche importanti, ti notificheremo:

• Tramite notifica nell'applicazione
• Via email all'indirizzo associato al tuo account

12. Contattaci

Per qualsiasi domanda su questa informativa sulla privacy o per esercitare i tuoi diritti:

• Email: [email protected]

Autorità di Vigilanza: If you believe your rights have not been respected, you may lodge a complaint:

• EU/EEA users: with the CNIL (Commission Nationale de l'Informatique et des Libertés), France — https://www.cnil.fr
• Brazilian users: with the ANPD (Autoridade Nacional de Proteção de Dados), Brazil — https://www.gov.br/anpd

Filing a complaint with a supervisory authority does not prejudice your right to seek other judicial remedies available to you, including the mandatory consumer protections that apply in your jurisdiction (e.g., the Brazilian Consumer Defense Code, Law 8.078/90).

13. Consenso

We process your personal data only where we have a lawful basis. The lawful bases we rely on, and where each is described in this Policy, are:

• Performance of a contract / provision of the Service (GDPR Art. 6(1)(b); LGPD Art. 7, V) — account, matching, and messaging (§5.1–5.3)
• Legitimate interests (GDPR Art. 6(1)(f); LGPD Art. 7, IX and Art. 10) — security, fraud prevention, service improvement, and (for Brazilian users) marketing/re-engagement/survey communications to existing or recently-lapsed users as described in §5.6, each supported by a documented balancing assessment
• Legal obligation (GDPR Art. 6(1)(c); LGPD Art. 7, II) — retention for legal purposes (§6)
• Consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) — analytics where you have enabled them, push notifications, and (for EU/EEA users and for Brazilian prospects/cold/cross-sell sends) marketing communications per §5.6
• Voice-room audio is processed on the basis of your consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) when you grant microphone permission and explicitly join a room (see §3.6); you may withdraw it at any time by leaving the room or by revoking microphone permission in your device settings.

Consent must be specific and informed. Where we rely on your consent, it is given by a clear affirmative act, refers to specified purposes, and is captured separately from your acceptance of these terms (LGPD Art. 8 §1 — cláusula destacada). Generic or bundled authorizations are void under LGPD Art. 8 §4 and invalid under GDPR Art. 4(11) and Art. 7. Using Jynx does not by itself constitute consent to marketing. The burden of proving valid consent rests with Jynx (LGPD Art. 8 §2; GDPR Art. 7(1)); we therefore record the date, form version, language, and scope of each consent we collect.

Withdrawal. You may withdraw any consent at any time, through a procedure that is as easy as giving it and that does not require you to delete your account (LGPD Art. 8 §5; GDPR Art. 7(3)) — see §7.5 and §7.6. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting your account (§7.3) remains available at any time but is not the mechanism for withdrawing a specific consent.