Kebijakan Privasi

1. Pendahuluan

Jynx ("kami", "kami", "aplikasi") adalah platform gaming sosial yang memungkinkan pemain untuk terhubung, membentuk tim, dan bermain bersama.

For the purposes of the LGPD, Jynx Group is the controller (controlador) of your personal data. Our Data Protection Officer acts as the encarregado (DPO) and may be reached at [email protected] for any request relating to the LGPD. Although Jynx qualifies as a pequeno agente de tratamento de dados pessoais (small-scale agent) under ANPD Resolution CD/ANPD nº 2/2022, which exempts Jynx from the obligatory appointment of an encarregado, Jynx voluntarily maintains this published communication channel.

Kebijakan privasi ini menjelaskan bagaimana kami mengumpulkan, menggunakan, berbagi, dan melindungi data pribadi Anda saat Anda menggunakan aplikasi kami.

2. Usia Minimum dan Verifikasi

Aplikasi kami diperuntukkan bagi pengguna berusia 18 tahun ke atas.

Saat membuat akun Anda, kami meminta Anda untuk memberikan tanggal lahir. Jika Anda berusia di bawah 18 tahun, Anda tidak akan dapat membuat akun atau menggunakan layanan kami.

Marketing to minors. Jynx is restricted to users aged 18 and over and applies an automated age gate. If we subsequently identify that a user is under 18 (LGPD Art. 14; GDPR Art. 8), we will immediately terminate the account, exclude the user from all marketing, re-engagement, and survey communications, and delete the associated marketing data. We never knowingly collect marketing consent from a minor.

3. Data yang Dikumpulkan

3.1. Data Registrasi dan Profil

Kami mengumpulkan informasi berikut saat membuat dan mengelola akun Anda:

Informasi Autentikasi:

• Email (untuk akun email/password)
• Username/nickname
• Foto profil (opsional)
• Identifier login sosial (Google, Apple) jika Anda menggunakan metode ini

Informasi Profil:

• Tanggal lahir (untuk verifikasi usia)
• Negara dan zona waktu
• Bahasa yang digunakan
• Biografi (opsional)
• Preferensi gaming dan ketersediaan
• Handle unik (dibuat otomatis untuk penemuan teman pribadi)

3.2. Data Gaming

Untuk membantu Anda menemukan rekan tim yang kompatibel, kami mengumpulkan:

Profil Game:

• Game yang Anda mainkan
• Level, rank, dan statistik game
• Champion/karakter favorit
• Gaya bermain

Integrasi Riot Games API:

Kami mengambil dari Riot Games API (dengan persetujuan Anda):

• Nama summoner dan Riot ID
• Rank dan riwayat pertandingan (League of Legends, Valorant, dll.)
• Statistik champion
• Riwayat pertandingan terkini

Alasan Pengumpulan: Menampilkan profil pemain Anda dan meningkatkan matching dengan pemain lain.

3.3. Data Penggunaan dan Teknis

Kami secara otomatis mengumpulkan data teknis tertentu:

Analitik dan Performa:

• Firebase Performance Monitoring: Waktu startup aplikasi, kelancaran antarmuka
• Sentry: Laporan error dan performa (dengan anonimisasi data pribadi)
• Firebase Crashlytics: Laporan crash

Informasi Perangkat:

• Jenis dan model perangkat
• Versi sistem operasi
• Versi aplikasi
• Pengidentifikasi perangkat dan sinyal integritas perangkat (lihat §5.7)

Perilaku Pengguna:

• Layar yang dikunjungi dan fitur yang digunakan
• Waktu yang dihabiskan di aplikasi
• Interaksi antarmuka

Anda dapat menonaktifkan pengumpulan data analitik di Pengaturan > Privasi > "Aktifkan Analitik".

3.4. Data Komunikasi

• Pesan: Pesan dalam chat komunitas, pesan pribadi antar pengguna, riwayat percakapan
• Notifikasi: Token FCM (Firebase Cloud Messaging) untuk notifikasi push

3.5. Konten yang Dibuat Pengguna

• Foto yang diunggah (gambar profil, foto tambahan) and images shared in direct messages
• Laporan keamanan dan moderasi
• Preferensi kosmetik (avatar, badge)

3.6. Data Audio Ruang Suara

Jynx menyediakan ruang suara real-time yang memungkinkan Anda berbicara dengan peserta lain saat bermain. Audio ruang suara baru ditangkap dari mikrofon Anda setelah Anda memberikan izin mikrofon sistem operasi dan secara eksplisit bergabung ke sebuah ruang; tidak ada audio yang ditangkap sebelum kedua langkah tersebut.

Jynx tidak mengaktifkan fitur perekaman, transkripsi, Agent Insights, atau Egress milik LiveKit. Audio ruang suara dirutekan secara real-time oleh SFU (Selective Forwarding Unit) LiveKit dan tidak direkam, disimpan, atau dipertahankan oleh Jynx maupun LiveKit.

Saat Anda berbicara di sebuah ruang suara, audio Anda ditransmisikan secara real-time kepada peserta lain di ruang tersebut, serupa dengan cara kerja suara di aplikasi obrolan suara lainnya.

Audio ruang suara diproses dengan persetujuan Anda: Anda memberikan izin mikrofon dan secara eksplisit bergabung ke ruang sebelum audio apa pun ditangkap. Anda dapat menarik persetujuan kapan saja dengan meninggalkan ruang atau mencabut izin mikrofon di pengaturan perangkat Anda.

4. Layanan Pihak Ketiga dan Berbagi Data

4.1. Layanan Firebase (Google)

Kami menggunakan layanan Firebase berikut, semua mematuhi GDPR:

• Firebase Authentication: Manajemen akun pengguna yang aman
• Cloud Firestore: Penyimpanan profil dan data game Anda
• Firebase Storage: Hosting gambar profil Anda
• Cloud Functions: Eksekusi logika backend yang aman
• Firebase Cloud Messaging: Notifikasi push
• Firebase App Check: Perlindungan terhadap penyalahgunaan dan bot
• Firebase Performance Monitoring: Pemantauan performa aplikasi
• Firebase Crashlytics: Laporan crash

Kebijakan Privasi Firebase: https://firebase.google.com/support/privacy

4.2. Sentry (Pemantauan Error)

Kami menggunakan Sentry untuk pelacakan error dan performa. Data yang dikumpulkan termasuk:

• Jejak error
• Konteks teknis (OS, versi aplikasi)

Kebijakan Privasi Sentry: https://sentry.io/privacy/

4.3. Riot Games API

Saat Anda menghubungkan akun Riot Games, kami mengambil statistik game Anda melalui API resmi Riot Games. Data ini hanya digunakan untuk menampilkan profil Anda dan meningkatkan matching.

Kebijakan Privasi Riot Games: https://www.riotgames.com/en/privacy-notice

4.4. Email Service Provider (Marketing & Survey Communications)

To deliver the marketing, re-engagement, and uninstall/churn-survey emails described in §5.6, Jynx uses a third-party email service provider (ESP) acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). The ESP processes your email address and minimal delivery data (e.g., send/bounce status) solely on Jynx's documented instructions, under a signed Data Processing Agreement.

• ESP identity, role, and location: Brevo (Brevo SAS, Paris, France) — our Email Service Provider and data processor under a signed Data Processing Agreement. Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy/
• Sub-processors: Brevo's current list of sub-processors is published in its Data Processing Agreement (Terms of Use): https://www.brevo.com/legal/termsofuse/
• International transfer basis: See §9. Brevo is headquartered in France (EU). Transfers to Brevo therefore benefit from the EU's protection regime under GDPR and, for Brazilian users, the ANPD adequacy decision for the EU (Resolution nº 32/2026) — no SCCs or additional mechanism are required.

We do not sell your personal data. No tracking pixels or hidden analytics are embedded in marketing emails without a separate legal basis disclosed in §5.6.

4.5. LiveKit Cloud (Suara Real-Time)

Jynx menggunakan LiveKit Cloud sebagai pemroses (GDPR Pasal 28; LGPD Pasal 39 — operador) berdasarkan Perjanjian Pemrosesan Data yang telah ditandatangani, untuk mengoperasikan infrastruktur media real-time yang merutekan audio ruang suara antar-peserta. LiveKit menjalankan SFU (Selective Forwarding Unit) yang meneruskan aliran audio setiap peserta kepada peserta lainnya secara real-time.

Jynx tidak mengaktifkan fitur perekaman, transkripsi, Agent Insights, atau Egress milik LiveKit. Audio ruang suara dirutekan secara real-time oleh SFU (Selective Forwarding Unit) LiveKit dan tidak direkam, disimpan, atau dipertahankan oleh Jynx maupun LiveKit.

LiveKit memang menyimpan metadata sesi operasional — seperti identitas peserta, pengidentifikasi ruang, waktu koneksi, dan metrik kualitas — untuk tujuan penagihan, pencegahan penyalahgunaan, dan operasional sesuai Addendum Pemrosesan Datanya. Metadata ini tidak digunakan untuk mengidentifikasi Anda di luar platform atau untuk periklanan.

4.6. App Store / Google Play (In-App Purchases and Subscriptions)

Jynx+ subscriptions and Founder Packs are sold in-app through Apple's App Store and Google Play, which act as the merchant of record for these purchases (see the Terms of Service, Section 8). Payment instrument data (e.g., card details) is collected and processed solely by Apple/Google under their respective privacy policies; Jynx does not collect, receive, or store any payment instrument data.

Via our billing provider RevenueCat (a processor acting under a signed Data Processing Agreement; GDPR Art. 28; LGPD Art. 39 — operador), Jynx receives only the information necessary to deliver what you purchased: your subscription and entitlement status (e.g., whether Jynx+ is active and its renewal date), the Founder Pack tier purchased, and transaction identifiers. This data is retained for as long as necessary to provide the Service and to meet accounting and record-keeping obligations (§6), and is used solely to grant and maintain your entitlements and to prevent fraud. RevenueCat is established in the United States; transfers of personal data to RevenueCat rely on the EU-US Data Privacy Framework (for RevenueCat entities self-certified under the DPF) or on standard contractual clauses where the DPF does not apply. The applicable transfer mechanism for Brazilian users' data is confirmed in our Records of Processing Activities (see §9).

• Apple Privacy Policy: https://www.apple.com/legal/privacy/
• Google Privacy Policy: https://policies.google.com/privacy
• RevenueCat Privacy Policy: https://www.revenuecat.com/privacy

4.7. Specialized Child-Safety Technology Providers

To help detect known child sexual abuse material (see §5.8), Jynx works with specialized child-safety technology providers acting as processors (GDPR Art. 28; LGPD Art. 39 — operador). These providers receive only irreversible hashes derived from images — never the images themselves — and perform the hash matching in the EU region, solely for child-safety detection on Jynx's documented instructions. Deriving the hash from the image happens inside Jynx's own Google Cloud infrastructure (see §9).

4.8. Cloud Image-Moderation Provider (AWS)

To keep the platform safe, profile pictures and gallery photos are screened by an automated image-classification service — Amazon Rekognition, provided by Amazon Web Services (AWS), acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). For this purpose the image is transmitted to AWS and analyzed by machine learning for inappropriate content (for example nudity or explicit material); the outcome is a machine-generated label and confidence score handled under our moderation process (see the Child Safety Policy). This processing is used solely for content moderation and safety — never for profiling, advertising, or any other purpose. AWS processes this data in the AWS region configured for the service (currently São Paulo, Brazil); the transfer safeguards in §9 apply. As with the rest of the Service, the image is handled by Jynx's own Google Cloud infrastructure before being relayed to AWS (see §9).

5. Penggunaan Data

Kami menggunakan data Anda untuk:

1. Menyediakan Layanan Kami:

• Membuat dan mengelola akun Anda
• Memungkinkan Anda terhubung dengan pemain lain
• Memfasilitasi pembuatan tim dan organisasi sesi gaming

2. Personalisasi:

• Merekomendasikan rekan tim yang kompatibel (matching berbasis game, rank, gaya)
• Menampilkan konten yang relevan

3. Komunikasi:

• Mengirim notifikasi penting (match ditemukan, pesan diterima)

Marketing, re-engagement, and uninstall/churn-survey emails are described separately in §5.6 Marketing Communications and are not covered by this transactional category.

4. Peningkatan Layanan:

• Menganalisis penggunaan untuk meningkatkan fitur
• Mengidentifikasi dan memperbaiki bug
• Mengoptimalkan performa

5. Keamanan dan Kepatuhan:

• Mencegah penipuan dan penyalahgunaan
• Menegakkan ketentuan penggunaan kami
• Mematuhi kewajiban hukum

5.6. Marketing Communications

In addition to the operational notifications described in §5.3, we may send you marketing and re-engagement communications by email, including: product updates and feature announcements about the Jynx app; newsletters; re-engagement messages inviting you back to the app; and short uninstall or churn feedback surveys (e.g., "Why did you stop using Jynx?"). These communications are distinct from transactional/service notifications.

Legal basis — European Union / EEA users (GDPR + ePrivacy). Marketing and re-engagement emails to EU/EEA users are sent on the basis of your prior explicit opt-in consent (ePrivacy Directive Art. 13(1), transposed in France by Article L. 34-5 of the Code des postes et des communications électroniques; GDPR Art. 6(1)(a) and Art. 7). Following the launch of paid subscriptions (Jynx+) and one-time in-app purchases (Founder Packs), the Service is now a remunerated service, and those purchases constitute a "sale" within the meaning of the CJEU judgment C-654/23 (13 Nov 2025). The "soft opt-in" exception of ePrivacy Art. 13(2) is therefore in principle available to us for similar products and services to existing customers. As a conservative posture, however, we continue to rely on your prior explicit opt-in consent; we will only begin to rely on the soft-opt-in basis following a documented reassessment recorded in our Records of Processing Activities and an updated notice to you.

Legal basis — Brazilian users (LGPD). For Brazilian users, marketing and re-engagement communications rely on two alternative legal bases:

1. Consent (LGPD Art. 7, I and Art. 8) — captured as a separate, un-ticked, purpose-specific opt-in at signup or in-app, recorded with date, form version, and language; you may withdraw it at any time, free of charge, without losing access to the Service (Art. 8 §5). Consent is the basis used for any communication to prospects, cold outreach, or cross-sell/partner offers beyond the core Jynx app.
2. Legitimate interest (LGPD Art. 7, IX, elaborated by Art. 10) — used only for existing or recently-lapsed users receiving re-engagement messages, product updates about the same Jynx app, or a single short churn/uninstall feedback survey. Before relying on this basis, Jynx conducts and documents a Legitimate Interests Assessment (LIA) following the three-phase test of the ANPD Legitimate Interest Guide (2 Feb 2024): (i) purpose, (ii) necessity, and (iii) balancing and safeguards. The LIA records the prior relationship, the user's reasonable expectations, the purpose, the least-intrusive means chosen, and the opt-out channel. Legitimate interest is not used for cold/unsolicited email, unrelated cross-sell, purchased lists, or persistent messaging to departed users after the relationship has clearly ended.

Right to object / opt-out. Brazilian users may at any time oppose this processing and opt out via the mechanisms in §7.5 and §7.6 (one-click unsubscribe in every email, or the in-app communications-preferences toggle), without cost and without terminating the account. We honor opt-out requests in real time. The Brazilian Consumer Defense Code (CDC, Law 8.078/90, in particular Art. 39 III) prohibits unsolicited or abusive commercial messaging; we therefore strictly respect opt-outs and apply frequency caps, since persistent or ignored-opt-out sending may be treated as an abusive practice.

Uninstall / churn surveys. Wherever operationally feasible we ask uninstall/churn questions in-app at the uninstall moment (no email retention required). Where an email survey is sent, the survey contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of account deletion or uninstall; the email address is then deleted or anonymized in accordance with §6; and users who have submitted an erasure / right-to-be-forgotten request (§7.3) are never re-contacted and are placed on a permanent suppression list (see §6 and the Terms of Service §7.2).

Email tracking. Marketing emails do not embed tracking pixels or hidden analytics that process personal data without a separate legal basis. Where any open/click tracking is introduced, it will be disclosed here and based on consent (LGPD Art. 8; ePrivacy Art. 5(3)), consistent with the ANPD guidance on tracking technologies (18 Oct 2022).

Frequency. Marketing emails are subject to internal frequency caps; you can reduce or turn them off at any time via the in-app communications-preferences toggle or by clicking unsubscribe in any message.

5.7. Keamanan Komunitas dan Upaya Menghindari Larangan

Untuk membantu melindungi komunitas kami dari penyalahgunaan, kami menggunakan pengidentifikasi perangkat dan sinyal integritas perangkat untuk mendeteksi dan mencegah upaya menghindari penangguhan atau larangan. Jika kami mengaitkan suatu perangkat dengan akun yang dilarang, perangkat tersebut dapat dicegah membuat akun baru atau masuk. Jika Anda merasa hal ini terjadi karena kesalahan, Anda dapat mengajukan banding dengan menghubungi [email protected].

5.8. Child-Safety Image Analysis

To help protect children and meet our legal-reporting duties, Jynx uses automated systems to analyze images shared in direct messages by comparing hashes derived from those images against databases of known child sexual abuse material. For this analysis, the images themselves are not transmitted to third parties — only irreversible hashes are (see §4.7). Profile pictures are screened separately, by the image-moderation processing described in §4.8. This analysis exists solely for child-safety detection and our legal-reporting duties; it is not used for profiling, advertising, or any other purpose. Matches are handled as described in our Child Safety Policy.

6. Penyimpanan Data

6.1. Periode Penyimpanan

• Data Profil: Disimpan selama akun Anda aktif
• Log dan Analitik: Firebase Analytics: 14 bulan (kebijakan Firebase)
• Marketing email addresses (consent-based): Retained for as long as you have not opted out or deleted your account, plus a hashed record on the suppression list (see below) to ensure we do not re-contact you
• Uninstall / churn survey email addresses: Retained for a maximum of 60 days after the survey is sent (or, if no survey is sent, 60 days after uninstall/deletion), after which the address is deleted or irreversibly anonymized. No more than one (1) survey email is sent per user
• Re-engagement of recently-lapsed accounts (LGPD legitimate-interest basis, Brazilian users only): Consistent with CNIL guidance and the reasonable-expectations test, Jynx may use the email address of a recently-lapsed (non-erasure) account for re-engagement for up to 3 years after the last meaningful interaction, after which it is deleted or anonymized

6.2. Penghapusan Data

Anda dapat meminta penghapusan akun Anda kapan saja (lihat Bagian 7).

Penyimpanan Hukum: Beberapa data mungkin disimpan lebih lama untuk mematuhi kewajiban hukum kami (misalnya, laporan keamanan, transaksi keuangan).

When you delete your account, we purge your email address from our marketing CRM and email service provider. If you exercise the right to erasure (§7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is added to a permanent hashed suppression list so that it is never re-used for marketing, re-engagement, or surveys — including protection against re-import via any third-party or purchased list. Note: under the LGPD, Art. 18(VI) deletion applies to data processed on the basis of consent; data processed on the basis of legitimate interest (Art. 7 IX) is instead governed by the purpose-limitation principle (Art. 6 II and §2) and your right to request cessation of processing (Art. 18 §2).

7. Hak Anda (GDPR)

Berdasarkan GDPR, Anda memiliki hak-hak berikut:

7.1. Hak Akses

Anda dapat meminta salinan semua data yang kami simpan tentang Anda.

Cara menggunakan hak ini: Pengaturan > Privasi > "Ekspor Data Saya"

Proses ini menghasilkan file JSON yang berisi semua data Anda (profil, pesan, statistik, dll.). Link download berlaku selama 7 hari.

7.2. Hak Pembetulan

Anda dapat mengubah informasi profil Anda kapan saja dari aplikasi (username, bio, preferensi, dll.).

7.3. Hak Penghapusan ("Hak untuk Dilupakan")

Anda dapat meminta penghapusan akun Anda.

Cara menggunakan hak ini: Pengaturan > Zona Bahaya > "Hapus Akun Saya"

Proses Penghapusan Otomatis:

1. Konfirmasi dua langkah untuk mencegah penghapusan tidak sengaja
2. Anonimisasi langsung data pribadi Anda (Firestore)
3. Penghapusan akun Firebase Authentication Anda (secara otomatis mencabut semua token OAuth)
4. ID anonim disediakan sebagai referensi
5. Opsi untuk menghapus pesan dan konten yang dibuat

Penting: Penghapusan tidak dapat dibatalkan. Beberapa data anonim mungkin disimpan untuk tujuan statistik (mematuhi GDPR).

Permintaan Penghapusan Manual: Untuk permintaan penghapusan data khusus (misalnya, hapus hanya pesan dari komunitas tertentu, hapus gambar Storage, atau kasus lainnya), silakan hubungi Petugas Perlindungan Data kami di [email protected]. Kami akan memproses permintaan manual dalam 30 hari sesuai dengan GDPR.

7.4. Hak Portabilitas Data

Ekspor data (Bagian 7.1) memungkinkan Anda mengambil data dalam format terstruktur yang dapat dibaca mesin (JSON).

7.5. Hak untuk Menolak

Anda dapat menolak pemrosesan data Anda untuk tujuan pemasaran langsung.

• One-click unsubscribe: every marketing email includes a one-click unsubscribe link (RFC 8058 List-Unsubscribe-Post) honored in real time
• In-app toggle: Settings > Privacy > Communications Preferences
• Email: [email protected]

7.6. Hak untuk Menarik Persetujuan

Anda dapat menarik persetujuan untuk:

• Analitik: Pengaturan > Privasi > Nonaktifkan "Aktifkan Analitik"
• Notifikasi Push: Pengaturan perangkat
• Marketing Communications: Newsletter, product updates, re-engagement, and uninstall/churn surveys — withdrawable via one-click unsubscribe, the in-app communications-preferences toggle, or [email protected], without terminating your account

Catatan: Token OAuth (Google, Apple) secara otomatis dicabut saat Anda menghapus akun (Bagian 7.3).

Withdrawal does not affect the lawfulness of processing carried out before withdrawal (GDPR Art. 7(3); LGPD Art. 8 §5), and withdrawing consent never requires you to delete your account.

7.7. Additional LGPD Rights (Brazilian Users)

In addition to the rights above, data subjects located in Brazil have the following rights under LGPD Art. 18: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate, or out-of-date data; anonymization, blocking, or deletion of unnecessary or excessive data (Art. 18(VI) applies to data processed on the basis of consent); portability to another service or product provider, upon request; deletion of personal data processed with consent; and information about the possibility of denying consent and the consequences of doing so.

You may exercise these rights via Settings > Privacy or by contacting the encarregado at [email protected]. You may also lodge a complaint with the Brazilian data protection authority — the Autoridade Nacional de Proteção de Dados (ANPD) — at https://www.gov.br/anpd.

8. Keamanan Data

Kami menerapkan langkah-langkah keamanan teknis dan organisasi untuk melindungi data Anda:

• Enkripsi: Komunikasi aman melalui HTTPS
• Firebase Security Rules: Kontrol akses ketat ke data Firestore
• Autentikasi: Manajemen sesi aman melalui Firebase Auth
• Validasi Input: Pencegahan injeksi XSS melalui SecureTextInput
• Rate Limiting: Perlindungan terhadap penyalahgunaan (spam pesan, tindakan otomatis)
• Moderasi: Sistem pelaporan dan moderasi konten
• Real-time voice: Voice-room media is encrypted in transit using WebRTC DTLS-SRTP, the same standard used by mainstream voice apps; signaling between the app and our servers is over HTTPS/TLS.

Tidak ada sistem yang 100% aman. Jika terjadi pelanggaran data, kami akan memberi tahu Anda sesuai dengan GDPR (dalam 72 jam).

9. Transfer Data Internasional

Data Anda mungkin ditransfer dan disimpan di server yang berlokasi di luar Uni Eropa, termasuk:

• Google Cloud / Firebase: Menggunakan infrastruktur global dengan kepatuhan GDPR
• Amazon Web Services (image moderation): The image-moderation processing described in §4.8 runs in AWS's São Paulo region (Brazil); transfers from the EU/EEA rely on AWS's data-processing agreement incorporating the European Commission's standard contractual clauses, together with the general guarantees below. The image is relayed to AWS through Jynx's Google Cloud infrastructure (the Google Cloud / Firebase leg above)
• Sentry: Server berbasis AS dengan kepatuhan Privacy Shield
• Email Service Provider (ESP): Used to deliver the marketing, re-engagement, and survey communications described in §5.6. The ESP is named in §4.4 and acts as a processor under a signed Data Processing Agreement
• LiveKit (real-time voice): LiveKit is our processor for voice-room audio under a signed Data Processing Agreement (see §4.5). As described in §3.6 and §4.5, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit. The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users. Accordingly, the general EU/EEA and Brazilian transfer guarantees set out below do not yet extend to LiveKit; they will be updated to reflect the confirmed mechanism before voice launches.

Guarantees (GDPR, EU/EEA). All transfers from the EU/EEA are covered by an adequacy decision, the EU-US Data Privacy Framework, or standard contractual clauses, together with supplementary measures where required.

Guarantees (LGPD, Brazil). Transfers of Brazilian users' personal data are governed by LGPD Art. 33:

• To Jynx Group in France (controller): Lawful under LGPD Art. 33(I) by virtue of ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (This adequacy decision is subject to reassessment by the ANPD within four years; if suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses.)
• To Brevo in France (email ESP, processor): Lawful under LGPD Art. 33(I) by virtue of the same ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (Subject to the same ANPD reassessment described above; if the adequacy decision is suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses with Brevo.)
• To child-safety technology providers in the EU (hash matching, processors): Covered by the same ANPD Resolution CD/ANPD nº 32/2026 EU adequacy decision as the legs above — the providers receive only irreversible hashes and perform the matching in the EU region (§4.7)
• To AWS in Brazil (image moderation, processor): The AWS Rekognition hop stays in-country — it runs in AWS's São Paulo region (§4.8). The image is first relayed through Jynx's Google Cloud infrastructure, which is covered by the general Google Cloud / Firebase transfer terms above

Historical note: the one-year grace period for adapting existing contracts to the ANPD SCCs ended on 23 August 2025; new processor relationships such as the ESP execute the SCCs at onboarding.

10. Cookie dan Teknologi Serupa

Aplikasi mobile kami tidak menggunakan cookie dalam arti tradisional, tetapi menggunakan:

• Token Autentikasi: Disimpan secara lokal dengan cara yang aman
• Cache Lokal: Untuk meningkatkan performa (data profil, pesan terkini)

Website. The Jynx website (jynx.app) uses Google Analytics 4 (provided by Google) with Consent Mode v2 to understand how the site is used. Analytics storage is denied by default: until you accept the cookie banner, Google Analytics runs without cookies or local storage and Google receives only cookieless, identifier-free signals; if you accept, full measurement is enabled. Your choice — accept or decline — is stored locally on your device (browser localStorage, key "jynx-analytics-consent"). Clearing your browser storage for jynx.app makes the banner appear again so you can change your choice. Google acts as a recipient of the resulting analytics data (see §9); see §4 for our other processors and §7 for your rights.

11. Perubahan pada Kebijakan Ini

Kami dapat memperbarui kebijakan privasi ini. Jika ada perubahan besar, kami akan memberi tahu Anda:

• Melalui notifikasi dalam aplikasi
• Melalui email ke alamat yang terkait dengan akun Anda

12. Hubungi Kami

Untuk pertanyaan mengenai kebijakan privasi ini atau untuk menggunakan hak Anda:

• Email: [email protected]

Otoritas Pengawas: If you believe your rights have not been respected, you may lodge a complaint:

• EU/EEA users: with the CNIL (Commission Nationale de l'Informatique et des Libertés), France — https://www.cnil.fr
• Brazilian users: with the ANPD (Autoridade Nacional de Proteção de Dados), Brazil — https://www.gov.br/anpd

Filing a complaint with a supervisory authority does not prejudice your right to seek other judicial remedies available to you, including the mandatory consumer protections that apply in your jurisdiction (e.g., the Brazilian Consumer Defense Code, Law 8.078/90).

13. Persetujuan

We process your personal data only where we have a lawful basis. The lawful bases we rely on, and where each is described in this Policy, are:

• Performance of a contract / provision of the Service (GDPR Art. 6(1)(b); LGPD Art. 7, V) — account, matching, and messaging (§5.1–5.3)
• Legitimate interests (GDPR Art. 6(1)(f); LGPD Art. 7, IX and Art. 10) — security, fraud prevention, service improvement, and (for Brazilian users) marketing/re-engagement/survey communications to existing or recently-lapsed users as described in §5.6, each supported by a documented balancing assessment
• Legal obligation (GDPR Art. 6(1)(c); LGPD Art. 7, II) — retention for legal purposes (§6)
• Legal obligation and legitimate interests (GDPR Art. 6(1)(c) and 6(1)(f); LGPD Art. 7, II and IX) — detection of illegal and policy-violating content, including the child-safety image analysis described in §5.8 and the image-moderation processing in §4.8, prevention of abuse and ban evasion (§5.7), and compliance with legal reporting duties. For the analysis of images shared in direct messages, Jynx also relies on the voluntary detection of online child sexual abuse permitted by Regulation (EU) 2021/1232 (the ePrivacy derogation, as currently in force).
• Consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) — analytics where you have enabled them, push notifications, and (for EU/EEA users and for Brazilian prospects/cold/cross-sell sends) marketing communications per §5.6
• Voice-room audio is processed on the basis of your consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) when you grant microphone permission and explicitly join a room (see §3.6); you may withdraw it at any time by leaving the room or by revoking microphone permission in your device settings.

Consent must be specific and informed. Where we rely on your consent, it is given by a clear affirmative act, refers to specified purposes, and is captured separately from your acceptance of these terms (LGPD Art. 8 §1 — cláusula destacada). Generic or bundled authorizations are void under LGPD Art. 8 §4 and invalid under GDPR Art. 4(11) and Art. 7. Using Jynx does not by itself constitute consent to marketing. The burden of proving valid consent rests with Jynx (LGPD Art. 8 §2; GDPR Art. 7(1)); we therefore record the date, form version, language, and scope of each consent we collect.

Withdrawal. You may withdraw any consent at any time, through a procedure that is as easy as giving it and that does not require you to delete your account (LGPD Art. 8 §5; GDPR Art. 7(3)) — see §7.5 and §7.6. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting your account (§7.3) remains available at any time but is not the mechanism for withdrawing a specific consent.