Política de Privacidad

1. Introducción

Jynx ("nosotros", "nuestro", "la aplicación") es una plataforma de gaming social que permite a los jugadores conectarse, formar equipos y jugar juntos.

For the purposes of the LGPD, Jynx Group is the controller (controlador) of your personal data. Our Data Protection Officer acts as the encarregado (DPO) and may be reached at [email protected] for any request relating to the LGPD. Although Jynx qualifies as a pequeno agente de tratamento de dados pessoais (small-scale agent) under ANPD Resolution CD/ANPD nº 2/2022, which exempts Jynx from the obligatory appointment of an encarregado, Jynx voluntarily maintains this published communication channel.

Esta política de privacidad describe cómo recopilamos, usamos, compartimos y protegemos tus datos personales cuando usas nuestra aplicación.

2. Edad Mínima y Verificación

Nuestra aplicación está reservada para usuarios de 18 años o más.

Al crear tu cuenta, te pedimos que proporciones tu fecha de nacimiento. Si tienes menos de 18 años, no podrás crear una cuenta o usar nuestros servicios.

Marketing to minors. Jynx is restricted to users aged 18 and over and applies an automated age gate. If we subsequently identify that a user is under 18 (LGPD Art. 14; GDPR Art. 8), we will immediately terminate the account, exclude the user from all marketing, re-engagement, and survey communications, and delete the associated marketing data. We never knowingly collect marketing consent from a minor.

3. Datos Recopilados

3.1. Datos de Registro y Perfil

Recopilamos la siguiente información al crear y gestionar tu cuenta:

Información de Autenticación:

• Email (para cuentas email/contraseña)
• Nombre de usuario/apodo
• Foto de perfil (opcional)
• Identificadores de inicio de sesión social (Google, Apple) si usas estos métodos

Información del Perfil:

• Fecha de nacimiento (para verificación de edad)
• País y zona horaria
• Idiomas hablados
• Biografía (opcional)
• Preferencias de gaming y disponibilidad
• Identificador único (generado automáticamente para descubrimiento privado de amigos)

3.2. Datos de Gaming

Para ayudarte a encontrar compañeros compatibles, recopilamos:

Perfiles de Juego:

• Juegos que juegas
• Niveles, rangos y estadísticas de juego
• Campeones/personajes favoritos
• Estilo de juego

Integración con Riot Games API:

Recuperamos de la Riot Games API (con tu consentimiento):

• Nombre de invocador y Riot ID
• Rango e historial de partidas (League of Legends, Valorant, etc.)
• Estadísticas de campeones
• Historial de partidas reciente

Motivo de Recopilación: Mostrar tu perfil de jugador y mejorar el emparejamiento con otros jugadores.

3.3. Datos de Uso y Técnicos

Recopilamos automáticamente ciertos datos técnicos:

Analíticas y Rendimiento:

• Firebase Performance Monitoring: Tiempo de inicio de la app, fluidez de interfaz
• Sentry: Informes de errores y rendimiento (con anonimización de datos personales)
• Firebase Crashlytics: Informes de fallos

Información del Dispositivo:

• Tipo y modelo de dispositivo
• Versión del sistema operativo
• Versión de la aplicación

Comportamiento del Usuario:

• Pantallas visitadas y funciones usadas
• Tiempo pasado en la aplicación
• Interacciones con la interfaz

Puedes desactivar la recopilación de datos de analíticas en Configuración > Privacidad > "Habilitar Analíticas".

3.4. Datos de Comunicación

• Mensajes: Mensajes en chats de comunidad, mensajes privados entre usuarios, historial de conversación
• Notificaciones: Tokens FCM (Firebase Cloud Messaging) para notificaciones push

3.5. Contenido Generado por el Usuario

• Fotos subidas (imágenes de perfil, fotos adicionales)
• Informes de seguridad y moderación
• Preferencias cosméticas (avatares, insignias)

3.6. Voice Room Audio Data

Jynx offers real-time voice rooms that let you talk with the other participants while you play. Voice-room audio is captured from your microphone only after you grant the operating-system microphone permission and explicitly join a room; no audio is captured before both of those steps.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

When you speak in a voice room, your audio is transmitted in real time to the other participants in that room, similar to how voice works in other voice-chat apps.

Voice-room audio is processed with your consent: you grant microphone permission and explicitly join a room before any audio is captured. You can withdraw consent at any time by leaving the room or by revoking microphone permission in your device settings.

4. Servicios de Terceros y Compartición de Datos

4.1. Servicios de Firebase (Google)

Usamos los siguientes servicios de Firebase, todos compatibles con GDPR:

• Firebase Authentication: Gestión segura de cuentas de usuario
• Cloud Firestore: Almacenamiento de tu perfil y datos de juego
• Firebase Storage: Alojamiento de tus imágenes de perfil
• Cloud Functions: Ejecución segura de lógica backend
• Firebase Cloud Messaging: Notificaciones push
• Firebase App Check: Protección contra abuso y bots
• Firebase Performance Monitoring: Monitoreo de rendimiento de la app
• Firebase Crashlytics: Informes de fallos

Política de Privacidad de Firebase: https://firebase.google.com/support/privacy

4.2. Sentry (Monitoreo de Errores)

Usamos Sentry para seguimiento de errores y rendimiento. Los datos recopilados incluyen:

• Trazas de errores
• Contexto técnico (SO, versión de la app)

Política de Privacidad de Sentry: https://sentry.io/privacy/

4.3. Riot Games API

Cuando vinculas tu cuenta de Riot Games, recuperamos tus estadísticas de juego vía la Riot Games API oficial. Estos datos se usan solo para mostrar tu perfil y mejorar el emparejamiento.

Política de Privacidad de Riot Games: https://www.riotgames.com/en/privacy-notice

4.4. Email Service Provider (Marketing & Survey Communications)

To deliver the marketing, re-engagement, and uninstall/churn-survey emails described in §5.6, Jynx uses a third-party email service provider (ESP) acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). The ESP processes your email address and minimal delivery data (e.g., send/bounce status) solely on Jynx's documented instructions, under a signed Data Processing Agreement.

• ESP identity, role, and location: Brevo (Brevo SAS, Paris, France) — our Email Service Provider and data processor under a signed Data Processing Agreement. Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy/
• Sub-processors: Brevo's current list of sub-processors is published in its Data Processing Agreement (Terms of Use): https://www.brevo.com/legal/termsofuse/
• International transfer basis: See §9. Brevo is headquartered in France (EU). Transfers to Brevo therefore benefit from the EU's protection regime under GDPR and, for Brazilian users, the ANPD adequacy decision for the EU (Resolution nº 32/2026) — no SCCs or additional mechanism are required.

We do not sell your personal data. No tracking pixels or hidden analytics are embedded in marketing emails without a separate legal basis disclosed in §5.6.

4.5. LiveKit Cloud (Real-Time Voice)

Jynx uses LiveKit Cloud as a processor (GDPR Art. 28; LGPD Art. 39 — operador) under a signed Data Processing Agreement to operate the real-time media infrastructure that routes voice-room audio between participants. LiveKit runs the Selective Forwarding Unit (SFU) that forwards each participant's audio stream to the others in real time.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

LiveKit does retain operational session metadata — such as participant identities, room identifiers, connection timings, and quality metrics — for billing, abuse-prevention, and operational purposes under its Data Processing Addendum. This metadata is not used to identify you off-platform or for advertising.

5. Uso de Datos

Usamos tus datos para:

1. Proporcionar Nuestros Servicios:

• Crear y gestionar tu cuenta
• Permitirte conectar con otros jugadores
• Facilitar la creación de equipos y organización de sesiones de juego

2. Personalización:

• Recomendar compañeros compatibles (emparejamiento basado en juego, rango, estilo)
• Mostrar contenido relevante

3. Comunicación:

• Enviarte notificaciones importantes (emparejamientos encontrados, mensajes recibidos)

Marketing, re-engagement, and uninstall/churn-survey emails are described separately in §5.6 Marketing Communications and are not covered by this transactional category.

4. Mejora del Servicio:

• Analizar el uso para mejorar funciones
• Identificar y corregir errores
• Optimizar el rendimiento

5. Seguridad y Cumplimiento:

• Prevenir fraude y abuso
• Hacer cumplir nuestros términos de uso
• Cumplir con obligaciones legales

5.6. Marketing Communications

In addition to the operational notifications described in §5.3, we may send you marketing and re-engagement communications by email, including: product updates and feature announcements about the Jynx app; newsletters; re-engagement messages inviting you back to the app; and short uninstall or churn feedback surveys (e.g., "Why did you stop using Jynx?"). These communications are distinct from transactional/service notifications.

Legal basis — European Union / EEA users (GDPR + ePrivacy). Because the Service is currently provided without remuneration (no paid tier is purchasable at the date of this Policy), marketing and re-engagement emails to EU/EEA users are sent only on the basis of your prior explicit opt-in consent (ePrivacy Directive Art. 13(1), transposed in France by Article L. 34-5 of the Code des postes et des communications électroniques; GDPR Art. 6(1)(a) and Art. 7). We do not rely on the "soft opt-in" exception of ePrivacy Art. 13(2) at this time, because that exception requires a "sale" within the meaning of the CJEU judgment C-654/23 (13 Nov 2025) and the Service is not yet remunerated. We will re-assess this analysis if and when a paid premium tier or any other monetization (in-app purchases, advertising, data licensing) goes live, and this Policy will be updated accordingly.

Legal basis — Brazilian users (LGPD). For Brazilian users, marketing and re-engagement communications rely on two alternative legal bases:

1. Consent (LGPD Art. 7, I and Art. 8) — captured as a separate, un-ticked, purpose-specific opt-in at signup or in-app, recorded with date, form version, and language; you may withdraw it at any time, free of charge, without losing access to the Service (Art. 8 §5). Consent is the basis used for any communication to prospects, cold outreach, or cross-sell/partner offers beyond the core Jynx app.
2. Legitimate interest (LGPD Art. 7, IX, elaborated by Art. 10) — used only for existing or recently-lapsed users receiving re-engagement messages, product updates about the same Jynx app, or a single short churn/uninstall feedback survey. Before relying on this basis, Jynx conducts and documents a Legitimate Interests Assessment (LIA) following the three-phase test of the ANPD Legitimate Interest Guide (2 Feb 2024): (i) purpose, (ii) necessity, and (iii) balancing and safeguards. The LIA records the prior relationship, the user's reasonable expectations, the purpose, the least-intrusive means chosen, and the opt-out channel. Legitimate interest is not used for cold/unsolicited email, unrelated cross-sell, purchased lists, or persistent messaging to departed users after the relationship has clearly ended.

Right to object / opt-out. Brazilian users may at any time oppose this processing and opt out via the mechanisms in §7.5 and §7.6 (one-click unsubscribe in every email, or the in-app communications-preferences toggle), without cost and without terminating the account. We honor opt-out requests in real time. The Brazilian Consumer Defense Code (CDC, Law 8.078/90, in particular Art. 39 III) prohibits unsolicited or abusive commercial messaging; we therefore strictly respect opt-outs and apply frequency caps, since persistent or ignored-opt-out sending may be treated as an abusive practice.

Uninstall / churn surveys. Wherever operationally feasible we ask uninstall/churn questions in-app at the uninstall moment (no email retention required). Where an email survey is sent, the survey contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of account deletion or uninstall; the email address is then deleted or anonymized in accordance with §6; and users who have submitted an erasure / right-to-be-forgotten request (§7.3) are never re-contacted and are placed on a permanent suppression list (see §6 and the Terms of Service §7.2).

Email tracking. Marketing emails do not embed tracking pixels or hidden analytics that process personal data without a separate legal basis. Where any open/click tracking is introduced, it will be disclosed here and based on consent (LGPD Art. 8; ePrivacy Art. 5(3)), consistent with the ANPD guidance on tracking technologies (18 Oct 2022).

Frequency. Marketing emails are subject to internal frequency caps; you can reduce or turn them off at any time via the in-app communications-preferences toggle or by clicking unsubscribe in any message.

6. Retención de Datos

6.1. Periodos de Retención

• Datos de Perfil: Retenidos mientras tu cuenta esté activa
• Registros y Analíticas: Firebase Analytics: 14 meses (política de Firebase)
• Marketing email addresses (consent-based): Retained for as long as you have not opted out or deleted your account, plus a hashed record on the suppression list (see below) to ensure we do not re-contact you
• Uninstall / churn survey email addresses: Retained for a maximum of 60 days after the survey is sent (or, if no survey is sent, 60 days after uninstall/deletion), after which the address is deleted or irreversibly anonymized. No more than one (1) survey email is sent per user
• Re-engagement of recently-lapsed accounts (LGPD legitimate-interest basis, Brazilian users only): Consistent with CNIL guidance and the reasonable-expectations test, Jynx may use the email address of a recently-lapsed (non-erasure) account for re-engagement for up to 3 years after the last meaningful interaction, after which it is deleted or anonymized

6.2. Eliminación de Datos

Puedes solicitar la eliminación de tu cuenta en cualquier momento (ver Sección 7).

Retención Legal: Algunos datos pueden retenerse por más tiempo para cumplir con nuestras obligaciones legales (p. ej., informes de seguridad, transacciones financieras).

When you delete your account, we purge your email address from our marketing CRM and email service provider. If you exercise the right to erasure (§7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is added to a permanent hashed suppression list so that it is never re-used for marketing, re-engagement, or surveys — including protection against re-import via any third-party or purchased list. Note: under the LGPD, Art. 18(VI) deletion applies to data processed on the basis of consent; data processed on the basis of legitimate interest (Art. 7 IX) is instead governed by the purpose-limitation principle (Art. 6 II and §2) and your right to request cessation of processing (Art. 18 §2).

7. Tus Derechos (GDPR)

Bajo el GDPR, tienes los siguientes derechos:

7.1. Derecho de Acceso

Puedes solicitar una copia de todos los datos que tenemos sobre ti.

Cómo ejercer este derecho: Configuración > Privacidad > "Exportar Mis Datos"

El proceso genera un archivo JSON conteniendo todos tus datos (perfil, mensajes, estadísticas, etc.). El enlace de descarga es válido por 7 días.

7.2. Derecho de Rectificación

Puedes modificar la información de tu perfil en cualquier momento desde la aplicación (nombre de usuario, biografía, preferencias, etc.).

7.3. Derecho al Olvido ("Derecho a Ser Olvidado")

Puedes solicitar la eliminación de tu cuenta.

Cómo ejercer este derecho: Configuración > Zona de Peligro > "Eliminar Mi Cuenta"

Proceso de Eliminación Automatizado:

1. Confirmación de dos pasos para prevenir eliminaciones accidentales
2. Anonimización inmediata de tus datos personales (Firestore)
3. Eliminación de tu cuenta de Firebase Authentication (revoca automáticamente todos los tokens OAuth)
4. Se proporciona un ID anonimizado como referencia
5. Opción para eliminar tus mensajes y contenido generado

Importante: La eliminación es irreversible. Algunos datos anonimizados pueden retenerse con fines estadísticos (compatible con GDPR).

Solicitudes de Eliminación Manual: Para solicitudes de eliminación de datos específicos (p. ej., eliminar solo mensajes de una comunidad específica, eliminar imágenes de Storage, u otros casos especiales), contacta a nuestro Oficial de Protección de Datos en [email protected]. Procesaremos las solicitudes manuales dentro de 30 días según lo requerido por GDPR.

7.4. Derecho a la Portabilidad de Datos

La exportación de datos (Sección 7.1) te permite recuperar tus datos en un formato estructurado y legible por máquina (JSON).

7.5. Derecho a Objetar

Puedes objetar al procesamiento de tus datos con fines de marketing directo.

• One-click unsubscribe: every marketing email includes a one-click unsubscribe link (RFC 8058 List-Unsubscribe-Post) honored in real time
• In-app toggle: Settings > Privacy > Communications Preferences
• Email: [email protected]

7.6. Derecho a Retirar el Consentimiento

Puedes retirar tu consentimiento para:

• Analíticas: Configuración > Privacidad > Desactivar "Habilitar Analíticas"
• Notificaciones Push: Configuración del dispositivo
• Marketing Communications: Newsletter, product updates, re-engagement, and uninstall/churn surveys — withdrawable via one-click unsubscribe, the in-app communications-preferences toggle, or [email protected], without terminating your account

Nota: Los tokens OAuth (Google, Apple) se revocan automáticamente cuando eliminas tu cuenta (Sección 7.3).

Withdrawal does not affect the lawfulness of processing carried out before withdrawal (GDPR Art. 7(3); LGPD Art. 8 §5), and withdrawing consent never requires you to delete your account.

7.7. Additional LGPD Rights (Brazilian Users)

In addition to the rights above, data subjects located in Brazil have the following rights under LGPD Art. 18: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate, or out-of-date data; anonymization, blocking, or deletion of unnecessary or excessive data (Art. 18(VI) applies to data processed on the basis of consent); portability to another service or product provider, upon request; deletion of personal data processed with consent; and information about the possibility of denying consent and the consequences of doing so.

You may exercise these rights via Settings > Privacy or by contacting the encarregado at [email protected]. You may also lodge a complaint with the Brazilian data protection authority — the Autoridade Nacional de Proteção de Dados (ANPD) — at https://www.gov.br/anpd.

8. Seguridad de Datos

Implementamos medidas de seguridad técnicas y organizativas para proteger tus datos:

• Encriptación: Comunicación segura vía HTTPS
• Reglas de Seguridad de Firebase: Control de acceso estricto a datos de Firestore
• Autenticación: Gestión segura de sesión vía Firebase Auth
• Validación de Entrada: Prevención de inyección XSS vía SecureTextInput
• Limitación de Tasa: Protección contra abuso (mensajes spam, acciones automatizadas)
• Moderación: Sistema de reporte de contenido y moderación
• Real-time voice: Voice-room media is encrypted in transit using WebRTC DTLS-SRTP, the same standard used by mainstream voice apps; signaling between the app and our servers is over HTTPS/TLS.

Ningún sistema es 100% seguro. En caso de una violación de datos, te notificaremos en cumplimiento con GDPR (dentro de 72 horas).

9. Transferencias Internacionales de Datos

Tus datos pueden ser transferidos y almacenados en servidores ubicados fuera de la Unión Europea, incluyendo:

• Google Cloud / Firebase: Usa infraestructura global con cumplimiento GDPR
• Sentry: Servidores basados en EE.UU. con cumplimiento Privacy Shield
• Email Service Provider (ESP): Used to deliver the marketing, re-engagement, and survey communications described in §5.6. The ESP is named in §4.4 and acts as a processor under a signed Data Processing Agreement
• LiveKit (real-time voice): LiveKit is our processor for voice-room audio under a signed Data Processing Agreement (see §4.5). As described in §3.6 and §4.5, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit. The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users. Accordingly, the general EU/EEA and Brazilian transfer guarantees set out below do not yet extend to LiveKit; they will be updated to reflect the confirmed mechanism before voice launches.

Guarantees (GDPR, EU/EEA). All transfers from the EU/EEA are covered by an adequacy decision, the EU-US Data Privacy Framework, or standard contractual clauses, together with supplementary measures where required.

Guarantees (LGPD, Brazil). Transfers of Brazilian users' personal data are governed by LGPD Art. 33:

• To Jynx Group in France (controller): Lawful under LGPD Art. 33(I) by virtue of ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (This adequacy decision is subject to reassessment by the ANPD within four years; if suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses.)
• To Brevo in France (email ESP, processor): Lawful under LGPD Art. 33(I) by virtue of the same ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (Subject to the same ANPD reassessment described above; if the adequacy decision is suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses with Brevo.)

Historical note: the one-year grace period for adapting existing contracts to the ANPD SCCs ended on 23 August 2025; new processor relationships such as the ESP execute the SCCs at onboarding.

10. Cookies y Tecnologías Similares

Nuestra aplicación móvil no usa cookies en el sentido tradicional, pero usa:

• Tokens de Autenticación: Almacenados localmente de manera segura
• Caché Local: Para mejorar el rendimiento (datos de perfil, mensajes recientes)

11. Cambios a Esta Política

Podemos actualizar esta política de privacidad. En caso de cambios importantes, te notificaremos:

• Vía una notificación en la aplicación
• Por email a la dirección asociada con tu cuenta

12. Contáctanos

Para cualquier pregunta sobre esta política de privacidad o para ejercer tus derechos:

• Email: [email protected]

Autoridad Supervisora: If you believe your rights have not been respected, you may lodge a complaint:

• EU/EEA users: with the CNIL (Commission Nationale de l'Informatique et des Libertés), France — https://www.cnil.fr
• Brazilian users: with the ANPD (Autoridade Nacional de Proteção de Dados), Brazil — https://www.gov.br/anpd

Filing a complaint with a supervisory authority does not prejudice your right to seek other judicial remedies available to you, including the mandatory consumer protections that apply in your jurisdiction (e.g., the Brazilian Consumer Defense Code, Law 8.078/90).

13. Consentimiento

We process your personal data only where we have a lawful basis. The lawful bases we rely on, and where each is described in this Policy, are:

• Performance of a contract / provision of the Service (GDPR Art. 6(1)(b); LGPD Art. 7, V) — account, matching, and messaging (§5.1–5.3)
• Legitimate interests (GDPR Art. 6(1)(f); LGPD Art. 7, IX and Art. 10) — security, fraud prevention, service improvement, and (for Brazilian users) marketing/re-engagement/survey communications to existing or recently-lapsed users as described in §5.6, each supported by a documented balancing assessment
• Legal obligation (GDPR Art. 6(1)(c); LGPD Art. 7, II) — retention for legal purposes (§6)
• Consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) — analytics where you have enabled them, push notifications, and (for EU/EEA users and for Brazilian prospects/cold/cross-sell sends) marketing communications per §5.6
• Voice-room audio is processed on the basis of your consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) when you grant microphone permission and explicitly join a room (see §3.6); you may withdraw it at any time by leaving the room or by revoking microphone permission in your device settings.

Consent must be specific and informed. Where we rely on your consent, it is given by a clear affirmative act, refers to specified purposes, and is captured separately from your acceptance of these terms (LGPD Art. 8 §1 — cláusula destacada). Generic or bundled authorizations are void under LGPD Art. 8 §4 and invalid under GDPR Art. 4(11) and Art. 7. Using Jynx does not by itself constitute consent to marketing. The burden of proving valid consent rests with Jynx (LGPD Art. 8 §2; GDPR Art. 7(1)); we therefore record the date, form version, language, and scope of each consent we collect.

Withdrawal. You may withdraw any consent at any time, through a procedure that is as easy as giving it and that does not require you to delete your account (LGPD Art. 8 §5; GDPR Art. 7(3)) — see §7.5 and §7.6. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting your account (§7.3) remains available at any time but is not the mechanism for withdrawing a specific consent.