Politique de Confidentialité

1. Introduction

Jynx ("nous", "notre", "l'application") est une plateforme sociale de gaming qui permet aux joueurs de se connecter, de former des équipes et de jouer ensemble.

For the purposes of the LGPD, Jynx Group is the controller (controlador) of your personal data. Our Data Protection Officer acts as the encarregado (DPO) and may be reached at [email protected] for any request relating to the LGPD. Although Jynx qualifies as a pequeno agente de tratamento de dados pessoais (small-scale agent) under ANPD Resolution CD/ANPD nº 2/2022, which exempts Jynx from the obligatory appointment of an encarregado, Jynx voluntarily maintains this published communication channel.

Cette politique de confidentialité décrit comment nous collectons, utilisons, partageons et protégeons vos données personnelles lorsque vous utilisez notre application.

2. Âge Minimum et Vérification

Notre application est réservée aux utilisateurs âgés de 18 ans et plus.

Lors de la création de votre compte, nous vous demandons de fournir votre date de naissance. Si vous avez moins de 18 ans, vous ne pourrez pas créer de compte ou utiliser nos services.

Marketing to minors. Jynx is restricted to users aged 18 and over and applies an automated age gate. If we subsequently identify that a user is under 18 (LGPD Art. 14; GDPR Art. 8), we will immediately terminate the account, exclude the user from all marketing, re-engagement, and survey communications, and delete the associated marketing data. We never knowingly collect marketing consent from a minor.

3. Données Collectées

3.1. Données d'Inscription et de Profil

Nous collectons les informations suivantes lors de la création et de la gestion de votre compte :

Informations d'Authentification :

• Email (pour les comptes email/mot de passe)
• Nom d'utilisateur/pseudo
• Photo de profil (optionnelle)
• Identifiants de connexion sociale (Google, Apple) si vous utilisez ces méthodes

Informations de Profil :

• Date de naissance (pour vérification d'âge)
• Pays et fuseau horaire
• Langues parlées
• Biographie (optionnelle)
• Préférences de jeu et disponibilités
• Identifiant unique (généré automatiquement pour découverte privée d'amis)

3.2. Données de Jeu

Pour vous aider à trouver des coéquipiers compatibles, nous collectons :

Profils de Jeu :

• Jeux auxquels vous jouez
• Niveaux, rangs et statistiques de jeu
• Champions/personnages favoris
• Style de jeu

Intégration API Riot Games :

Nous récupérons depuis l'API Riot Games (avec votre consentement) :

• Nom d'invocateur et Riot ID
• Rang et historique de matchs (League of Legends, Valorant, etc.)
• Statistiques de champions
• Historique de matchs récents

Raison de la Collecte : Afficher votre profil de joueur et améliorer le matching avec d'autres joueurs.

3.3. Données d'Utilisation et Techniques

Nous collectons automatiquement certaines données techniques :

Analytiques et Performance :

• Firebase Performance Monitoring : Temps de démarrage de l'app, fluidité de l'interface
• Sentry : Rapports d'erreurs et de performance (avec anonymisation des données personnelles)
• Firebase Crashlytics : Rapports de crash

Informations de l'Appareil :

• Type et modèle d'appareil
• Version du système d'exploitation
• Version de l'application

Comportement Utilisateur :

• Écrans visités et fonctionnalités utilisées
• Temps passé dans l'application
• Interactions avec l'interface

Vous pouvez désactiver la collecte de données analytiques dans Paramètres > Confidentialité > "Activer les Analytiques".

3.4. Données de Communication

• Messages : Messages dans les chats communautaires, messages privés entre utilisateurs, historique de conversations
• Notifications : Jetons FCM (Firebase Cloud Messaging) pour notifications push

3.5. Contenu Généré par l'Utilisateur

• Photos téléchargées (photos de profil, photos supplémentaires)
• Rapports de sécurité et modération
• Préférences cosmétiques (avatars, badges)

3.6. Voice Room Audio Data

Jynx offers real-time voice rooms that let you talk with the other participants while you play. Voice-room audio is captured from your microphone only after you grant the operating-system microphone permission and explicitly join a room; no audio is captured before both of those steps.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

When you speak in a voice room, your audio is transmitted in real time to the other participants in that room, similar to how voice works in other voice-chat apps.

Voice-room audio is processed with your consent: you grant microphone permission and explicitly join a room before any audio is captured. You can withdraw consent at any time by leaving the room or by revoking microphone permission in your device settings.

4. Services Tiers et Partage de Données

4.1. Services Firebase (Google)

Nous utilisons les services Firebase suivants, tous conformes au RGPD :

• Firebase Authentication : Gestion sécurisée des comptes utilisateurs
• Cloud Firestore : Stockage de votre profil et données de jeu
• Firebase Storage : Hébergement de vos images de profil
• Cloud Functions : Exécution sécurisée de la logique backend
• Firebase Cloud Messaging : Notifications push
• Firebase App Check : Protection contre les abus et bots
• Firebase Performance Monitoring : Surveillance des performances de l'app
• Firebase Crashlytics : Rapports de crash

Politique de Confidentialité Firebase : https://firebase.google.com/support/privacy

4.2. Sentry (Surveillance des Erreurs)

Nous utilisons Sentry pour le suivi des erreurs et performances. Les données collectées incluent :

• Traces d'erreurs
• Contexte technique (OS, version de l'app)

Politique de Confidentialité Sentry : https://sentry.io/privacy/

4.3. API Riot Games

Lorsque vous liez votre compte Riot Games, nous récupérons vos statistiques de jeu via l'API officielle Riot Games. Ces données sont utilisées uniquement pour afficher votre profil et améliorer le matching.

Politique de Confidentialité Riot Games : https://www.riotgames.com/en/privacy-notice

4.4. Email Service Provider (Marketing & Survey Communications)

To deliver the marketing, re-engagement, and uninstall/churn-survey emails described in §5.6, Jynx uses a third-party email service provider (ESP) acting as a processor (GDPR Art. 28; LGPD Art. 39 — operador). The ESP processes your email address and minimal delivery data (e.g., send/bounce status) solely on Jynx's documented instructions, under a signed Data Processing Agreement.

• ESP identity, role, and location: Brevo (Brevo SAS, Paris, France) — our Email Service Provider and data processor under a signed Data Processing Agreement. Brevo Privacy Policy: https://www.brevo.com/legal/privacypolicy/
• Sub-processors: Brevo's current list of sub-processors is published in its Data Processing Agreement (Terms of Use): https://www.brevo.com/legal/termsofuse/
• International transfer basis: See §9. Brevo is headquartered in France (EU). Transfers to Brevo therefore benefit from the EU's protection regime under GDPR and, for Brazilian users, the ANPD adequacy decision for the EU (Resolution nº 32/2026) — no SCCs or additional mechanism are required.

We do not sell your personal data. No tracking pixels or hidden analytics are embedded in marketing emails without a separate legal basis disclosed in §5.6.

4.5. LiveKit Cloud (Real-Time Voice)

Jynx uses LiveKit Cloud as a processor (GDPR Art. 28; LGPD Art. 39 — operador) under a signed Data Processing Agreement to operate the real-time media infrastructure that routes voice-room audio between participants. LiveKit runs the Selective Forwarding Unit (SFU) that forwards each participant's audio stream to the others in real time.

Jynx does not enable LiveKit's recording, transcription, Agent Insights, or Egress features. Voice-room audio is routed in real time by the LiveKit SFU (Selective Forwarding Unit) and is not recorded, stored, or persisted by Jynx or by LiveKit.

LiveKit does retain operational session metadata — such as participant identities, room identifiers, connection timings, and quality metrics — for billing, abuse-prevention, and operational purposes under its Data Processing Addendum. This metadata is not used to identify you off-platform or for advertising.

5. Utilisation des Données

Nous utilisons vos données pour :

1. Fournir Nos Services :

• Créer et gérer votre compte
• Vous permettre de vous connecter avec d'autres joueurs
• Faciliter la création d'équipes et l'organisation de sessions de jeu

2. Personnalisation :

• Recommander des coéquipiers compatibles (matching basé sur le jeu, le rang, le style)
• Afficher du contenu pertinent

3. Communication :

• Vous envoyer des notifications importantes (matchs trouvés, messages reçus)

Marketing, re-engagement, and uninstall/churn-survey emails are described separately in §5.6 Marketing Communications and are not covered by this transactional category.

4. Amélioration du Service :

• Analyser l'utilisation pour améliorer les fonctionnalités
• Identifier et corriger les bugs
• Optimiser les performances

5. Sécurité et Conformité :

• Prévenir la fraude et les abus
• Appliquer nos conditions d'utilisation
• Respecter nos obligations légales

5.6. Marketing Communications

In addition to the operational notifications described in §5.3, we may send you marketing and re-engagement communications by email, including: product updates and feature announcements about the Jynx app; newsletters; re-engagement messages inviting you back to the app; and short uninstall or churn feedback surveys (e.g., "Why did you stop using Jynx?"). These communications are distinct from transactional/service notifications.

Legal basis — European Union / EEA users (GDPR + ePrivacy). Because the Service is currently provided without remuneration (no paid tier is purchasable at the date of this Policy), marketing and re-engagement emails to EU/EEA users are sent only on the basis of your prior explicit opt-in consent (ePrivacy Directive Art. 13(1), transposed in France by Article L. 34-5 of the Code des postes et des communications électroniques; GDPR Art. 6(1)(a) and Art. 7). We do not rely on the "soft opt-in" exception of ePrivacy Art. 13(2) at this time, because that exception requires a "sale" within the meaning of the CJEU judgment C-654/23 (13 Nov 2025) and the Service is not yet remunerated. We will re-assess this analysis if and when a paid premium tier or any other monetization (in-app purchases, advertising, data licensing) goes live, and this Policy will be updated accordingly.

Legal basis — Brazilian users (LGPD). For Brazilian users, marketing and re-engagement communications rely on two alternative legal bases:

1. Consent (LGPD Art. 7, I and Art. 8) — captured as a separate, un-ticked, purpose-specific opt-in at signup or in-app, recorded with date, form version, and language; you may withdraw it at any time, free of charge, without losing access to the Service (Art. 8 §5). Consent is the basis used for any communication to prospects, cold outreach, or cross-sell/partner offers beyond the core Jynx app.
2. Legitimate interest (LGPD Art. 7, IX, elaborated by Art. 10) — used only for existing or recently-lapsed users receiving re-engagement messages, product updates about the same Jynx app, or a single short churn/uninstall feedback survey. Before relying on this basis, Jynx conducts and documents a Legitimate Interests Assessment (LIA) following the three-phase test of the ANPD Legitimate Interest Guide (2 Feb 2024): (i) purpose, (ii) necessity, and (iii) balancing and safeguards. The LIA records the prior relationship, the user's reasonable expectations, the purpose, the least-intrusive means chosen, and the opt-out channel. Legitimate interest is not used for cold/unsolicited email, unrelated cross-sell, purchased lists, or persistent messaging to departed users after the relationship has clearly ended.

Right to object / opt-out. Brazilian users may at any time oppose this processing and opt out via the mechanisms in §7.5 and §7.6 (one-click unsubscribe in every email, or the in-app communications-preferences toggle), without cost and without terminating the account. We honor opt-out requests in real time. The Brazilian Consumer Defense Code (CDC, Law 8.078/90, in particular Art. 39 III) prohibits unsolicited or abusive commercial messaging; we therefore strictly respect opt-outs and apply frequency caps, since persistent or ignored-opt-out sending may be treated as an abusive practice.

Uninstall / churn surveys. Wherever operationally feasible we ask uninstall/churn questions in-app at the uninstall moment (no email retention required). Where an email survey is sent, the survey contains no promotional or re-engagement content; we send a maximum of one (1) survey per user within approximately 60 days of account deletion or uninstall; the email address is then deleted or anonymized in accordance with §6; and users who have submitted an erasure / right-to-be-forgotten request (§7.3) are never re-contacted and are placed on a permanent suppression list (see §6 and the Terms of Service §7.2).

Email tracking. Marketing emails do not embed tracking pixels or hidden analytics that process personal data without a separate legal basis. Where any open/click tracking is introduced, it will be disclosed here and based on consent (LGPD Art. 8; ePrivacy Art. 5(3)), consistent with the ANPD guidance on tracking technologies (18 Oct 2022).

Frequency. Marketing emails are subject to internal frequency caps; you can reduce or turn them off at any time via the in-app communications-preferences toggle or by clicking unsubscribe in any message.

6. Conservation des Données

6.1. Périodes de Conservation

• Données de Profil : Conservées tant que votre compte est actif
• Logs et Analytiques : Firebase Analytics : 14 mois (politique Firebase)
• Marketing email addresses (consent-based): Retained for as long as you have not opted out or deleted your account, plus a hashed record on the suppression list (see below) to ensure we do not re-contact you
• Uninstall / churn survey email addresses: Retained for a maximum of 60 days after the survey is sent (or, if no survey is sent, 60 days after uninstall/deletion), after which the address is deleted or irreversibly anonymized. No more than one (1) survey email is sent per user
• Re-engagement of recently-lapsed accounts (LGPD legitimate-interest basis, Brazilian users only): Consistent with CNIL guidance and the reasonable-expectations test, Jynx may use the email address of a recently-lapsed (non-erasure) account for re-engagement for up to 3 years after the last meaningful interaction, after which it is deleted or anonymized

6.2. Suppression des Données

Vous pouvez demander la suppression de votre compte à tout moment (voir Section 7).

Conservation Légale : Certaines données peuvent être conservées plus longtemps pour respecter nos obligations légales (par ex., rapports de sécurité, transactions financières).

When you delete your account, we purge your email address from our marketing CRM and email service provider. If you exercise the right to erasure (§7.3 / GDPR Art. 17 / LGPD Art. 18(VI) for consent-based data), your email address is added to a permanent hashed suppression list so that it is never re-used for marketing, re-engagement, or surveys — including protection against re-import via any third-party or purchased list. Note: under the LGPD, Art. 18(VI) deletion applies to data processed on the basis of consent; data processed on the basis of legitimate interest (Art. 7 IX) is instead governed by the purpose-limitation principle (Art. 6 II and §2) and your right to request cessation of processing (Art. 18 §2).

7. Vos Droits (RGPD)

Selon le RGPD, vous disposez des droits suivants :

7.1. Droit d'Accès

Vous pouvez demander une copie de toutes les données que nous détenons sur vous.

Comment exercer ce droit : Paramètres > Confidentialité > "Exporter Mes Données"

Le processus génère un fichier JSON contenant toutes vos données (profil, messages, statistiques, etc.). Le lien de téléchargement est valide 7 jours.

7.2. Droit de Rectification

Vous pouvez modifier vos informations de profil à tout moment depuis l'application (nom d'utilisateur, bio, préférences, etc.).

7.3. Droit à l'Effacement ("Droit à l'Oubli")

Vous pouvez demander la suppression de votre compte.

Comment exercer ce droit : Paramètres > Zone de Danger > "Supprimer Mon Compte"

Processus de Suppression Automatisé :

1. Confirmation en deux étapes pour éviter les suppressions accidentelles
2. Anonymisation immédiate de vos données personnelles (Firestore)
3. Suppression de votre compte Firebase Authentication (révoque automatiquement tous les jetons OAuth)
4. Un ID anonymisé est fourni comme référence
5. Option de supprimer vos messages et contenu généré

Important : La suppression est irréversible. Certaines données anonymisées peuvent être conservées à des fins statistiques (conforme RGPD).

Demandes de Suppression Manuelle : Pour des demandes de suppression de données spécifiques (par ex., supprimer uniquement les messages d'une communauté spécifique, supprimer les images Storage, ou autres cas particuliers), veuillez contacter notre Délégué à la Protection des Données à [email protected]. Nous traiterons les demandes manuelles sous 30 jours comme requis par le RGPD.

7.4. Droit à la Portabilité des Données

L'export de données (Section 7.1) vous permet de récupérer vos données dans un format structuré et lisible par machine (JSON).

7.5. Droit d'Opposition

Vous pouvez vous opposer au traitement de vos données à des fins de marketing direct.

• One-click unsubscribe: every marketing email includes a one-click unsubscribe link (RFC 8058 List-Unsubscribe-Post) honored in real time
• In-app toggle: Settings > Privacy > Communications Preferences
• Email: [email protected]

7.6. Droit de Retirer le Consentement

Vous pouvez retirer votre consentement pour :

• Analytiques : Paramètres > Confidentialité > Désactiver "Activer les Analytiques"
• Notifications Push : Paramètres de l'appareil
• Marketing Communications: Newsletter, product updates, re-engagement, and uninstall/churn surveys — withdrawable via one-click unsubscribe, the in-app communications-preferences toggle, or [email protected], without terminating your account

Note : Les jetons OAuth (Google, Apple) sont automatiquement révoqués lorsque vous supprimez votre compte (Section 7.3).

Withdrawal does not affect the lawfulness of processing carried out before withdrawal (GDPR Art. 7(3); LGPD Art. 8 §5), and withdrawing consent never requires you to delete your account.

7.7. Additional LGPD Rights (Brazilian Users)

In addition to the rights above, data subjects located in Brazil have the following rights under LGPD Art. 18: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate, or out-of-date data; anonymization, blocking, or deletion of unnecessary or excessive data (Art. 18(VI) applies to data processed on the basis of consent); portability to another service or product provider, upon request; deletion of personal data processed with consent; and information about the possibility of denying consent and the consequences of doing so.

You may exercise these rights via Settings > Privacy or by contacting the encarregado at [email protected]. You may also lodge a complaint with the Brazilian data protection authority — the Autoridade Nacional de Proteção de Dados (ANPD) — at https://www.gov.br/anpd.

8. Sécurité des Données

Nous mettons en œuvre des mesures de sécurité techniques et organisationnelles pour protéger vos données :

• Chiffrement : Communication sécurisée via HTTPS
• Règles de Sécurité Firebase : Contrôle d'accès strict aux données Firestore
• Authentification : Gestion sécurisée des sessions via Firebase Auth
• Validation des Entrées : Prévention des injections XSS via SecureTextInput
• Limitation de Débit : Protection contre les abus (messages spam, actions automatisées)
• Modération : Système de signalement et modération du contenu
• Real-time voice: Voice-room media is encrypted in transit using WebRTC DTLS-SRTP, the same standard used by mainstream voice apps; signaling between the app and our servers is over HTTPS/TLS.

Aucun système n'est sécurisé à 100%. En cas de violation de données, nous vous notifierons conformément au RGPD (sous 72 heures).

9. Transferts Internationaux de Données

Vos données peuvent être transférées et stockées sur des serveurs situés hors de l'Union Européenne, notamment :

• Google Cloud / Firebase : Utilise une infrastructure mondiale avec conformité RGPD
• Sentry : Serveurs basés aux États-Unis avec conformité Privacy Shield
• Email Service Provider (ESP): Used to deliver the marketing, re-engagement, and survey communications described in §5.6. The ESP is named in §4.4 and acts as a processor under a signed Data Processing Agreement
• LiveKit (real-time voice): LiveKit is our processor for voice-room audio under a signed Data Processing Agreement (see §4.5). As described in §3.6 and §4.5, voice-room audio is routed in real time and is not recorded, stored, or persisted by Jynx or by LiveKit. The applicable international-transfer mechanism for LiveKit will be confirmed before the voice feature is enabled for users. Accordingly, the general EU/EEA and Brazilian transfer guarantees set out below do not yet extend to LiveKit; they will be updated to reflect the confirmed mechanism before voice launches.

Guarantees (GDPR, EU/EEA). All transfers from the EU/EEA are covered by an adequacy decision, the EU-US Data Privacy Framework, or standard contractual clauses, together with supplementary measures where required.

Guarantees (LGPD, Brazil). Transfers of Brazilian users' personal data are governed by LGPD Art. 33:

• To Jynx Group in France (controller): Lawful under LGPD Art. 33(I) by virtue of ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (This adequacy decision is subject to reassessment by the ANPD within four years; if suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses.)
• To Brevo in France (email ESP, processor): Lawful under LGPD Art. 33(I) by virtue of the same ANPD Resolution CD/ANPD nº 32/2026 (in force 26 January 2026), which recognizes the European Union — including France — as providing an adequate level of protection. No additional transfer mechanism is required for this leg. (Subject to the same ANPD reassessment described above; if the adequacy decision is suspended, Jynx will implement an alternative Art. 33 mechanism such as the ANPD standard contractual clauses with Brevo.)

Historical note: the one-year grace period for adapting existing contracts to the ANPD SCCs ended on 23 August 2025; new processor relationships such as the ESP execute the SCCs at onboarding.

10. Cookies et Technologies Similaires

Notre application mobile n'utilise pas de cookies au sens traditionnel, mais utilise :

• Jetons d'Authentification : Stockés localement de manière sécurisée
• Cache Local : Pour améliorer les performances (données de profil, messages récents)

11. Modifications de Cette Politique

Nous pouvons mettre à jour cette politique de confidentialité. En cas de changements majeurs, nous vous notifierons :

• Via une notification in-app
• Par email à l'adresse associée à votre compte

12. Nous Contacter

Pour toute question concernant cette politique de confidentialité ou pour exercer vos droits :

• Email : [email protected]

Autorité de Contrôle : If you believe your rights have not been respected, you may lodge a complaint:

• EU/EEA users: with the CNIL (Commission Nationale de l'Informatique et des Libertés), France — https://www.cnil.fr
• Brazilian users: with the ANPD (Autoridade Nacional de Proteção de Dados), Brazil — https://www.gov.br/anpd

Filing a complaint with a supervisory authority does not prejudice your right to seek other judicial remedies available to you, including the mandatory consumer protections that apply in your jurisdiction (e.g., the Brazilian Consumer Defense Code, Law 8.078/90).

13. Consentement

We process your personal data only where we have a lawful basis. The lawful bases we rely on, and where each is described in this Policy, are:

• Performance of a contract / provision of the Service (GDPR Art. 6(1)(b); LGPD Art. 7, V) — account, matching, and messaging (§5.1–5.3)
• Legitimate interests (GDPR Art. 6(1)(f); LGPD Art. 7, IX and Art. 10) — security, fraud prevention, service improvement, and (for Brazilian users) marketing/re-engagement/survey communications to existing or recently-lapsed users as described in §5.6, each supported by a documented balancing assessment
• Legal obligation (GDPR Art. 6(1)(c); LGPD Art. 7, II) — retention for legal purposes (§6)
• Consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) — analytics where you have enabled them, push notifications, and (for EU/EEA users and for Brazilian prospects/cold/cross-sell sends) marketing communications per §5.6
• Voice-room audio is processed on the basis of your consent (GDPR Art. 6(1)(a); LGPD Art. 7, I and Art. 8) when you grant microphone permission and explicitly join a room (see §3.6); you may withdraw it at any time by leaving the room or by revoking microphone permission in your device settings.

Consent must be specific and informed. Where we rely on your consent, it is given by a clear affirmative act, refers to specified purposes, and is captured separately from your acceptance of these terms (LGPD Art. 8 §1 — cláusula destacada). Generic or bundled authorizations are void under LGPD Art. 8 §4 and invalid under GDPR Art. 4(11) and Art. 7. Using Jynx does not by itself constitute consent to marketing. The burden of proving valid consent rests with Jynx (LGPD Art. 8 §2; GDPR Art. 7(1)); we therefore record the date, form version, language, and scope of each consent we collect.

Withdrawal. You may withdraw any consent at any time, through a procedure that is as easy as giving it and that does not require you to delete your account (LGPD Art. 8 §5; GDPR Art. 7(3)) — see §7.5 and §7.6. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting your account (§7.3) remains available at any time but is not the mechanism for withdrawing a specific consent.